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Sr Account Manager-Lowe's Media Network
About the position
The Senior Account Manager serves as the primary strategic point of contact for top-tier Lowe's Media Network clients. This role is accountable for long-term partnership health, portfolio-level revenue stewardship, and the strategic alignment of client investments to measurable business outcomes. Acting as a trusted advisor to senior client stakeholders, the Senior Account Manager leads complex, multi-faceted programs and provides strategic direction across the full post-sale lifecycle. The role influences cross-functional execution through consultative leadership, guides optimization and growth strategy, and ensures client programs are positioned to deliver sustained value for both the client and Lowe's Media Network.
Responsibilities
- Lead and manage a pod-based team of Account Managers operating in an agile delivery model, setting priorities, establishing operating rhythms, and ensuring strong collaboration with cross-functional partners including Sales, Media Planning, Ad Operations, Creative, and Insights.
- Serve as the primary strategic and executive-level point of contact for top-tier clients post-sale, owning senior stakeholder relationships and guiding complex, high-impact engagements.
- Own overall client relationship health across assigned accounts, with accountability for satisfaction, retention, and long-term growth outcomes.
- Translate sold-in investments into integrated, outcome-driven strategies that align client business objectives with Lowe’s Media Network capabilities and measurement frameworks.
- Provide consultative leadership and strategic oversight to Media Planning, Ad Operations, Creative, and Insights teams, ensuring campaigns are designed, launched, and optimized in alignment with client strategy.
- Identify, shape, and drive renewal, upsell, and expansion opportunities in close partnership with Sales leadership, influencing growth strategy and supporting deal execution.
- Lead executive-level client communications, including quarterly business reviews, strategic planning sessions, and escalations, ensuring clear narrative, accountability, and resolution.
- Mentor and coach Account Managers, setting expectations for strategic thinking, executive presence, and client leadership while supporting individual development and performance.
- Partner with Client Services Directors to inform category-level strategy, operating standards, and best practices, contributing to continuous improvement across the client services organization.
Requirements
- Bachelor’s degree Economics, Marketing, Advertising, Statistics, Engineering or Business or equivalent years of experience in lieu of education requirement, if applicable
- 6–8 years of experience in digital media, client services, or sales support within an ad tech or media organization
- 5+ years of client-facing experience, managing external stakeholders and relationships
Nice-to-haves
- Programmatic execution experience
Benefits
- Pay Range: \$116,400.00 - \$194,500.00 annually
- Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
- For information regarding our benefit programs and eligibility, please visit our benefits page.
