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Sr. Fleet Coorinator, Commercial Operations
About the position
Rivian is looking for a Sr. Fleet Coordinator to help manage our Commercial fleet vehicles. The ideal candidate is a process-driven team player who has the ability to communicate effectively, think quickly on their feet, and complete appropriate documentation with excellent attention to detail. We are looking for someone who is collaborative, data-driven, and goal-oriented with a drive to hit deadlines and strong organizational skills to effectively prioritize tasks. This is a fast-paced, dynamic role which requires a solution-oriented personality and a willingness to stay open-minded and adapt to quickly changing business needs. You will play a critical role in supporting our quickly growing organization by finding opportunities to push back against the status quo, leading development of processes, identifying and solving challenges, and coordinating rollout cross functionally within the organization.
Responsibilities
- Organize the daily operations and management of its internal fleet of vehicles, including vehicles used for special events, service loaners, demo drives, and unique business cases
- Serve as key player for setting schedules, prioritizing vehicle workflows, requesting resources, and coordinating work efforts with stakeholders to ensure on-time arrival
- Lead the development of processes and systems that will be used across the fleet organization to improve efficiency, reduce costs, and increase operational effectiveness
- Manage Vehicle requests for internal partners and communicate the needs frequently to Fleet team and stakeholders.
- Develop and deliver effective reporting to provide visibility into fleet performance for senior leadership and improve outcomes
- Manage accidents and insurance claims, related repairs, and ticketing administration
- Provide fast-acting support of escalations to ensure customer satisfaction and operations readiness
- Responsible for submitting/receiving NA Commercial Fleet vehicles to/from service and body shops, as necessary
- Around clock support of escalations to ensure customer satisfaction and operations readiness
- Collaborate and build relationships with cross functional teams
- Lead and execute periodic physical inventory audits, as well as partner with cross functional partners
- Analyze data and present well-formatted, solution-based proposals
- Train and mentor new-hire colleagues
- Assist in various other tasks as needed to fully support Fleet Operations
- Sedentary work tasks, including prolonged sitting or standing at a computer, screen usage, repetitive typing, clear communication, office setting and light lifting (up to 15 lbs)
Requirements
- 2+ years’ experience in advisor or coordination related role preferred
- Solutions Driven approach
- Proficiency with computers and software including Microsoft Office, and ability to effectively navigate internal business platforms
- Flexibility to work based on the demands of the business, which may require occasional evenings, nights or weekends.
- Some travel may be required (up to 10%)
- Adaptable to a fast-paced and constantly changing environment
- Ability to communicate clearly, respectfully, effectively and operate with an acute sense of detail
- Demonstrates self-motivation and the ability to work autonomously and as a member of a team
- Ability to multitask and prioritize tasks based on level of importance and urgency
- Proficiency with Google Suite
- High School Diploma, GED or equivalent work experience
Benefits
- paid vacation
- paid sick leave
- life insurance
- medical insurance
- dental insurance
- vision insurance
- short-term disability insurance
- long-term disability insurance
- 401(k) Plan
- Employee Stock Purchase Plan
