Sr. Warehouse Order Processing / Label Printing Specialist

About Us

Ship Central is a fast-growing fulfillment operations team dedicated to precision, speed, and efficiency. We are seeking a highly detailed and self motivated individual to oversee our label printing operation, help maintain high-tech hardware and software systems, and lead workflow continuous improvement across our warehouse.

Role Overview

In this roll you will be the backbone of our shipping and product labeling operations. You will manage daily label generation, optimize printing software (OMS/WMS), troubleshoot high-volume printing equipment, and ensure strict quality control so our fulfillment teams can pack and ship orders accurately.

Key Responsibilities

  • Hardware Operations & Troubleshooting
  • Operate, adjust, and maintain Epson label printers and thermal print equipment.
  • Adjust layouts and print parameters to ensure flawless output (zero lines, borders, or misalignment).
  • Perform routine maintenance and troubleshoot hardware issues; partner with vendors (Kenco, Epson) for technical repairs.
  • Conduct regular spot-checks on print quality, weights, dimensions, and pick lists before routing to packers.
  • Systems Management (OMS / WMS)
  • Utilize OMS and WMS features—including automation rules, custom filters, and SKU mapping—to maximize output speed and accuracy.
  • Audit order mapping prior to daily print runs; coordinate with Customer Support to map new or missing SKUs.
  • Monitor new e-commerce integrations for order volume spikes, mapping errors, or system sync issues.
  • Inventory & Quality Assurance
  • Perform weekly physical audits of bulk label inventory and inserts; report low stock levels to management for timely reordering.
  • Track product backorders and coordinate with Purchasing and Customer Support to handle out-of-stock items and hold/release queues.
  • Log printing errors, analyze root causes, and implement corrective measures to eliminate repeating mistakes.
  • Team Support & Leadership
  • Collaborate with management to write, update, and enforce Standard Operating Procedures (SOPs).
  • Onboard and train new printing personnel; audit team adherence to quality standards.
  • Provide daily status updates to the Area Team Lead regarding print volume, system issues, and labor resource needs.

Qualifications & Requirements

  • Technical Skills: Advanced experience operating and troubleshooting Epson label printers and industrial thermal printers. High proficiency with OMS/WMS platforms, automation rules, and cloud collaboration tools (Google Workspace).
  • Industry Knowledge: Comprehensive understanding of warehouse packing workflows, shipping label generation, and SKU mapping conventions.
  • Soft Skills: Exceptional attention to detail, proactive problem-solving ability, and strong verbal/written communication skills.
  • Physical Requirements: Ability to stand or sit for up to 8 hours per day and lift up to 50 lbs occasionally.

What We Offer

  • Competitive hourly rate based on experience.
  • Comprehensive health, dental, and vision insurance options
  • Paid Time Off (PTO) and company holidays
  • Clear pathways for professional growth and leadership development

Pay: From $19.00 per hour

Expected hours: 40.0 per week

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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