Store Sales Associate

CITITRENDS, Inc.
Position Description
Department: Store Operations
Title: Sales Associate
Reports To: Store Management
FLSA Status: Non-Exempt
Location: In Store
JOB SUMMARY
The Sales Associate is responsible for playing a critical role by delivering excellent customer service and by having knowledge of the merchandise to achieve excellent customer satisfaction. This position requires a proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity, effective communication skills, and the ability to work effectively in a dynamic retail setting. The Sales Associate will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.
KEY RESPONSIBILITIES/ OUTCOMES
    Processes freight
      Assisting with price changes/markdowns
        Balances register according to company policy
          Bags merchandise efficiently when completing a customer's transaction
            Handles all cash, checks and credit cards correctly and by company policy
              Obtains management approval when needed for returns, voids and checks
                Handles maintenance and housekeeping duties as assigned
                  Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
                    Follows all safety procedures
                      Must keep a professional, neat appearance, including wearing a name tag
                        Assists management in merchandising sales floor according to stock level.
                          Explains our exchange/refund policies to customers after transactions.
                            Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
                              Performs other duties as may be assigned.
                              REQUIRED SKILLS & ABILITIES
                                Excellent communication and organizational skills.
                                  Ability to work a flexible schedule including nights and weekends.
                                    Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
                                    EDUCATION & EXPERIENCE
                                      High school diploma or equivalent
                                      PHYSICAL REQUIREMENTS
                                      Sales Associates must work their scheduled hours per week and perform the essential physical functions listed below with or without accommodation.
                                        Squat/Kneel/Stoop (Frequent to continuous)
                                          Stand/Bend/Walk (Frequent to continuous)
                                            Twist (Occasional to Frequent)
                                              Reach above shoulder (Occasional to Frequent)
                                                Lift/Carry (Occasional to Frequent)
                                                  Push/Pull (Occasional to Frequent)
                                                    Use of hands (manual dexterity, grasping (Frequent to Continuous)
                                                    GENERAL INFORMATION
                                                    The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law are prohibited.
                                                    This role requires sound judgment, discretion, and the ability to operate effectively in a fast-paced, multi-location retail environment. Responsibilities may change based on business needs.
                                                    CITITRENDS is an equal opportunity employer.
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                                                    Common Interview Questions And Answers

                                                    1. HOW DO YOU PLAN YOUR DAY?

                                                    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

                                                    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

                                                    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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                                                    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

                                                    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

                                                    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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                                                    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

                                                    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

                                                    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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                                                    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

                                                    8. HOW TO PRIORITIZE WORK?

                                                    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

                                                    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

                                                    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

                                                    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

                                                    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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