Get Hired Faster With COMPANY_NAME!
Don't you ever think you landed here by any accident, You are here because you are searching for something bigger. You know what?
- A better Job
- A better Future
- A better Knowledge
- A better Paycheck
- A greater Path to walk on.
And COMPANY_NAME is here to give you exactly what you've been missing for so long. The reality is that most job seekers chase job postings, but successful job seekers attract job offers by chasing the accurate information. Therefore, that's the shift COMPANY_NAME is going to help you make. Here are the top 10 ideas to up-skill yourself, so lean in to begin:
1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process
COMPANY_NAME is a career-changing advantage that most seekers never get access to. Imagine...
- Instead of applying for job after job and still not getting any callbacks, you suddenly bump into a tool that can do the heavy lifting for you.
- Instead of wondering, "What do employers actually want?", you are getting insights straight from the employer's desk.
- Instead of hoping your resume gets noticed, it’s kept on the table of decision-makers who are hiring right now.
That's the difference COMPANY_NAME makes. Our tools will let you reach employers directly, which automatically speeds up your hiring process.
2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!
How does COMPANY_NAME make this possible?
On COMPANY_NAME, you get notified for roles aligned with your profile right from the start. When an employer posts a role that matches your qualifications and skills, you’ll know first. When you apply early, your chances of getting noticed and shortlisted increase by 20%.
COMPANY_NAME also offers direct employer responses—no more waiting for weeks. Here you engage with hiring managers who are actively looking for candidates.
When all these features combine in one place, you move from your first match to your first interview within days. And ultimately, from application to offer—all within 15 to 30 days!
3: The Type of Resume You Need to Get Priority Placement
With COMPANY_NAME, you don’t just need a resume—you need a strategy. A system that pushes your name to the right tables. We’ll show you exactly how the most successful candidates take initiative and get noticed.
4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME
The job market isn’t one-size-fits-all—and your career shouldn’t be either. COMPANY_NAME gives you access to a wide range of opportunities including full-time, part-time, and freelancing roles all in one place.
5: COMPANY_NAME Helps You Grow Your Career
COMPANY_NAME provides insights, tools, and role-matching that help you find the right direction, the right skills, and the opportunities aligned with your ambition.
6: The Easiest Way To Find A Job
COMPANY_NAME cuts the noise, the endless scrolling, and the confusion. With accurate matches, direct employer connection, and real-time updates, you get a clear and simple path from application to interview.
7: Find Roles That Offer Growth, Culture & Benefits
COMPANY_NAME helps you find roles where you grow, feel supported, and thrive—not just survive. With us, you discover opportunities that elevate your professional life.
8: Get Support With Resume, Interviews & Career Planning
COMPANY_NAME provides expert guidance on resumes, interviews, and planning so employers instantly recognize your strengths and value.
9: Your Future Starts Today
COMPANY_NAME gives you everything you need—tools, guidance, and opportunities—to step forward confidently and begin a new chapter where your potential is seen and supported.
10: Get Hired Within 15 to 30 Days With COMPANY_NAME
COMPANY_NAME follows a smart, strategic, and proven approach that gets your profile noticed faster and moves you toward interviews and offers within 15 to 30 days.
Technical Support Manager
This a Full Remote job, the offer is available from: Europe, European Union, EMEA, Netherlands, Belgium, France
The Next Level of Fire & Life Safety Leadership
With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.
At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.
Locations: Poland (Gdansk) - France (Paris) - Belgium (Bruxelles) - Netherlands (Weert)
We are open to candidates based in any of the following locations: Poland (Gdansk), France (Paris), Belgium (Brussels), and the Netherlands (Weert).
As we operate in a hybrid working model, the employee will need to be based in one of these locations and able to work from the corresponding office as required.
Aritech is looking for a full-time Technical Support Manager to join our team who is responsible for leading and developing Tier 1 and Tier 2 support teams, ensuring exceptional customer experiences through efficient case management, proactive escalation handling, and operational excellence. This role drives service delivery performance, customer satisfaction, and continuous improvement through data-driven KPIs, standardized processes, and strong cross-functional collaboration.
The successful candidate acts as the bridge between customers, support engineers, product teams, and senior leadership, ensuring timely resolution of technical issues while maintaining high levels of customer trust and operational efficiency.
Key Responsibilities
Customer Focus & Service Excellence
- Champion a customer-first culture across the support organization.
- Own customer satisfaction outcomes and ensure consistent delivery of high-quality support experiences.
- Act as a senior point of contact for critical customer situations and executive-level escalations.
- Drive proactive communication during high-impact incidents and service disruptions.
- Build strong relationships with key customers and stakeholders to understand support trends and opportunities for improvement.
Leadership & Team Management
- Lead, mentor, and develop L1 and L2 Technical Support Engineers.
- Establish clear goals, performance expectations, and career development plans.
- Conduct regular coaching sessions, performance reviews, and skills assessments.
- Foster a culture of accountability, continuous learning, collaboration, and customer advocacy.
- Manage workforce planning, resource allocation, and shift coverage to meet service demands.
Case Management & Operational Oversight
- Oversee the end-to-end lifecycle of customer support cases.
- Ensure cases are triaged, prioritized, and resolved within agreed service levels.
- Monitor case backlogs and implement strategies to improve resolution efficiency.
- Drive case quality reviews to ensure technical accuracy and customer communication standards.
- Establish governance around case ownership, documentation, and closure processes.
Escalation Management
- Manage technical and customer-critical escalations through resolution.
- Coordinate cross-functional teams including Product Engineering and R&D
- Lead escalation reviews and root cause analysis activities.
- Develop and maintain escalation frameworks
- Ensure timely executive communications and risk mitigation plans for business-critical issues.
KPI & Performance Management
- Own and report on key operational metrics including:
- Net Promoter Score (NPS)
- Case Resolution Time
- Mean Time to Resolution (MTTR)
- Service Level Agreement (SLA) Compliance
- Escalation Volume and Ageing
- Customer Escalation Rate
- Support Team Productivity Metrics
- Analyse support trends and performance data to identify improvement opportunities.
- Present business reviews and operational performance updates to senior leadership.
Process Improvement & Operational Excellence
- Drive a process-driven support model focused on scalability, consistency, and quality.
- Establish and maintain standard operating procedures (SOPs) and support workflows.
- Lead continuous improvement initiatives using data and customer feedback.
- Improve incident management, problem management, and knowledge management processes.
- Implement automation opportunities to enhance efficiency and reduce customer effort with AI Adoption
- Ensure compliance with organizational policies, security requirements, and support standards.
Knowledge Management
- Develop a strong knowledge-sharing culture.
- Ensure support documentation remains current, accurate, and accessible.
- Drive root cause analysis and knowledge article creation following major incidents.
- Promote self-service capabilities to improve customer outcomes and reduce support volume.
Qualifications/Skills & Essential Experience:
- Fluent in English
- Proven experience managing Technical Support, Service Desk, or Customer Support teams.
- Strong leadership experience managing L1 and L2 technical support organizations.
- Deep understanding of case management, escalation management, and service delivery operations.
- Experience working with CRM and ticketing systems such as ServiceNow, Salesforce, or Talkdesk.
- Strong analytical capability with experience managing KPI-driven organizations.
- Excellent customer communication and stakeholder management skills.
- Experience in incident management, problem management, and operational governance.
- Ability to lead in high-pressure customer-facing situations.
- Strong process improvement and continuous service improvement mindset.
- Willingness to work flexible hours, including evenings and weekends, if necessary
Additional preferences:
- Additional languages will be an advantage
We Offer
- Stable employment in a mature engineering environment
- Opportunities for career growth and professional development
- A culture that encourages independence, creativity, and continuous learning
- Competitive salary and benefits package:
Individuals may also be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees.
Your journey with us
We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:
- Initial call with our recruitment team
- Up to 2 interviews with the Hiring Manager and key stakeholders
Our commitment to you
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves.
About Kidde Global Solutions:
Kidde Global Solutions is a world leader in fire and life safety solutions tailored for complex commercial facilities and homes. Through industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria, and Aritech, we provide advanced solutions and services to protect people and property in various applications worldwide.
Aritech - Fire Security Products
World Leaders in Fire and Life Safety
Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.
This offer from "Kidde Global Solutions" has been enriched by Jobgether.com and got a 0% flex score.