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Technical Support Specialist - Weekend Shifts (Remote in US)

September 19, 2026

Company Description Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team for weekend shifts. The following shifts are needed. Please note, the shifts are in Eastern Time. You may be located in any United States time zone, but you must be able to work this exact schedule. <ul><li>Saturday from 10am - 11pm Eastern Time</li><li>Sunday from 10am - 11pm Eastern Time</li><li>Monday from 10am - 11pm Eastern Time </li></ul>If you love to solve problems and add value, please consider what your typical days might look like… <ul><li>You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.</li><li>You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.</li><li>You will prepare desktops, laptops and miscellaneous hardware for customers.</li><li>You will keep customer documentation up-to-date and accurate.</li><li>You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.</li><li>You will perform customer maintenance activities on behalf of the customer team.</li><li>You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.</li><li>You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.</li><li>You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner. </li></ul>Qualifications Some of the qualifications and skills we are expecting include the following: <ul><li>You should possess excellent communication and customer service skills, both written and oral</li><li>You should be able to explain technical challenges and solutions to just about anyone, regardless of their background</li><li>You should be willing to participate in an on-call rotation and provide after-hours support as necessary</li><li>We require at least 1-3 years of experience as a Desktop Support Specialist or similar role</li><li>Prior experience working for a Managed Service Provider (MSP) is preferred</li><li>Servers: Active Directory, File Permissions, Domain, Backups, Antivirus</li><li>Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN</li><li>Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus</li><li>User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)</li><li>Applications and Products: Office 365, SharePoint, QuickBooks</li><li>Must be legally authorized to work in the United States for any employer without sponsorship </li></ul>Additional Information What you should know about Resultant: <ul><li>Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. </li><li>Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. </li><li>Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. </li><li>Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. </li><li>We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. </li><li>We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! </li></ul>What Our Team Members Say About Us… <ul><li>“I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” </li><li> “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” </li><li>“The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” </li></ul>All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...