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Telephonic Triage RN Nurse – Remote
Your Role
100% Remote. You will triage calls from our clients in the following manner: 1) assess the needs utilizing injury algorithm guidelines; 2) give appropriate care advice, and 3) disposition to the appropriate level of care treatment facility within the scope of the licensed practice.
FLSA Status
- Non-Exempt
Schedule
- Full-Time is as follows (fixed):
- Days: Saturday-Tuesday
- Hours: 7:00 PM - 5:30 AM (Arizona Time)
The Awesome Work You’ll Be Doing
- Apply all phases of the nursing process (i.e., evaluation, assessment, planning, and implementation) when triaging calls by utilizing established triage protocols and guidelines.
- Identify the needs of the caller by triaging, obtaining general health information, and/or provider services referral.
- Triage callers in the following manner: 1) utilizing computerized protocols/algorithms in collaboration with clinical nursing judgment; 2) interviewing caller(s) to obtain pertinent data and 3) entering data into the computer system.
- Demonstrate effective verbal communication by calmly communicating phone advice to ensure it is properly received and understood.
- Chart concisely, descriptively, legibly, and accurately indicating the caller’s symptoms/complaints that also includes a nursing assessment, the advice provided, the caller’s response, and submit the reports promptly.
- Adheres to quality assurance standards.
- Adheres to assigned scheduled activities.
- Demonstrates understanding of and adheres to the nursing policies, procedures, and protocols to ensure consistency and departmental effectiveness that improve health care outcomes of callers and their access to the appropriate level of care.
- Acknowledges the quality assessment(s) feedback and utilizes this information to improve performance.
- Performs other duties as assigned.
What we need from you
- Current unrestricted multi-state license as a registered nurse.
- Work with management to obtain additional non-NLC state licenses beginning immediately upon acceptance of the job offer.
- Minimum of three years of clinical-related experience (e.g., ambulatory care, acute care, occupational health experience, medical/surgical or critical, or emergency care.
- Must possess strong knowledge of nursing practice and theory, including but not limited to first-aid nursing care and general nursing assessment knowledge.
- Must have demonstrated knowledge and skills to provide appropriate care to all age groups.
- Must be able to operate with cultural sensitivity to work with people and groups of diverse racial, ethnic, economic, and social backgrounds.
- Must be able to independently make good clinical decisions quickly.
- Ability to handle stressful and constantly changing situations.
- Must possess excellent oral and written communication skills, including presentation skills.
- Strong analytical, interpretative, and organizational skills.
- Excellent interpersonal and negotiation skills.
- Ability to consistently and accurately type and enter data for the duration of the work shift.
- Must be a motivated team player willing to work collaboratively in a team environment.
- Must be open to flexible scheduling.
- Ability to meet or exceed Key Performance Indicators (KPI) competencies.
- General computer skills and knowledge required include:
- Ability to type a minimum of 45 wpm
- Familiarity with Microsoft Office products
- Familiarity with computer components and their usage of them
- Familiarity with technology troubleshooting
- Ability to multitask and navigate between various software programs and multiple display screens
Preferred Qualifications
- Graduate of an accredited school of nursing, with a bachelor’s degree preferred.
- 3 years' experience with direct patient care in Ambulatory and/or Inpatient settings.
- Ability to work remotely by having a private designated workspace to ensure patient confidentiality and secure high-speed internet connectivity.
- Confidence in navigating various software systems/programs with ease.
What We Offer You if Full-Time
- Medical, Dental, Vision Insurance
- Paid Time Off
- 10 Paid Holidays
- 401k
- Basic Life & AD&D, Short-term and Long-term Disability Benefits paid for by the company
- Shift differentials for overnight and weekend hours
- Company reimbursement for licensure costs outside of the home state
The environment you work in
When applicable and appropriate, consideration will be given to reasonable accommodation.
- Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; adaptability to change; and ability to meet deadlines
- Physical: Manual and finger dexterity and eye-hand coordination to provide accurate data entry and software navigation for the entire duration of work shift; extensive computer keyboard for extended periods; ability to sit for extended periods; travel is not required.
- Auditory/Visual/Communication: Hearing, visual, and speaking clearly
The statements contained in this document are intended to describe the general nature and level of work being performed by an employee assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or change the duties of the position at any time.
