TikTok Livestream Moderator (Spanish / English / Chinese)

TikTok Shop Livestream Moderator (Spanish / English / Chinese)

Location: Downtown Los Angeles (DTLA), CA
Job Type: Part-Time / Full-Time
Work Location: On-site

Job Description

We are looking for an energetic, detail-oriented, and highly organized Trilingual Livestream Moderator (Spanish / English / Chinese) to join our growing TikTok Shop livestreaming team in Downtown Los Angeles.

In this role, you will work closely with livestream hosts and the operations team to manage daily livestream activities, engage with viewers, and help drive sales performance.

The ideal candidate is fluent in Spanish, English, and Chinese, comfortable working in a fast-paced environment, and interested in social media, e-commerce, and livestream shopping.

Key Responsibilities

  • Livestream Operations: Assist with daily TikTok Shop livestreams, including product pinning, product switching, coupon setup, flash deals, giveaways, and auction management.
  • Audience Engagement: Monitor live comments, answer viewer questions, encourage participation, and maintain an engaging livestream environment.
  • Sales Support: Work closely with hosts to promote featured products, highlight special offers, and encourage viewers to complete purchases.
  • Host Coordination: Communicate with livestream hosts in real time to ensure smooth transitions between products and maintain livestream momentum.
  • Product Knowledge: Learn product features, pricing, promotions, and key selling points to provide accurate information during livestreams.
  • Performance Monitoring: Track livestream performance metrics, including viewer engagement, product clicks, conversions, and GMV.
  • Technical Support: Assist with livestream setup and troubleshoot basic technical or operational issues.
  • Team Communication: Coordinate with Chinese-speaking operations team members and Spanish- or English-speaking hosts to ensure smooth daily operations.

Qualifications

  • Fluency in Spanish, English, and Mandarin Chinese is required.
  • Strong communication and multitasking skills.
  • Comfortable working in a fast-paced, sales-driven environment.
  • Detail-oriented, proactive, and able to respond quickly during live broadcasts.
  • Familiarity with TikTok, TikTok Shop, or other social media platforms.
  • Basic computer skills and ability to learn new livestream management tools.
  • Ability to work on-site in Downtown Los Angeles (DTLA).
  • Previous experience in livestream moderation, e-commerce, customer service, or social media operations is preferred but not required.

Preferred Qualifications

  • Experience with TikTok Shop Seller Center or livestream management platforms.
  • Understanding of e-commerce sales strategies and audience engagement techniques.
  • Familiarity with livestream promotions, coupons, and product management.
  • Interest in social media trends, digital marketing, and online shopping.

What We Offer

  • Hands-on experience in the fast-growing TikTok Shop and livestream e-commerce industry.
  • Opportunities to develop skills in livestream operations, digital marketing, and e-commerce.
  • A collaborative, multicultural working environment.
  • Training and opportunities for professional growth.

How to Apply

Please submit your resume through Indeed.

We are looking for motivated individuals who are ready to learn, take initiative, and grow with our livestreaming team!

Pay: $20.00 - $25.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

  • Flexible schedule

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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