Utilization Management Nurse Consultant - Work at Home EST / CST

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.<br><br><em><strong>Utilization Management Nurse Consultant<br><br></strong></em><em><strong>Location: EST and/or CST<br><br></strong></em><em><strong>Work Schedule: </strong></em><em><strong>Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours<br><br></strong></em><strong>Position Summary<br><br></strong><ul><li>Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members.</li><li>Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation along the continuum of care</li><li>Communicates with providers and other parties to facilitate care/treatment Identifies members for referral opportunities to integrate with other products, services and/or programs</li><li>Identifies opportunities to promote quality effectiveness of Healthcare Services and benefit utilization</li><li>Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function.</li><li>Typical office working environment with productivity and quality expectations.</li><li>Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.</li><li>Sedentary work involving periods of sitting, talking, listening.</li><li>Work requires sitting for extended periods, talking on the telephone and typing on the computer. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment.</li><li>Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding.</li><li>Effective communication skills, both verbal and written<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li> 2+ years of experience as a Registered Nurse in adult acute care/critical care setting</li><li>Must have active current and unrestricted RN licensure in state of residence</li><li>Must reside in EST or CST.</li><li>Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours<br><br></li></ul><strong>Required Technical And Logistical Requirements<br><br></strong><ul><li>Device & System Navigation: Comfortable setting up and using multiple monitors and navigating multiple applications simultaneously to streamline tasks and improve efficiency.</li><li>Communication Tools: Ability to communicate on digital channels such as via email, calendar invites, Teams messaging, and virtual meetings.</li><li>Collaboration & Scheduling: Experience with Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint) applications or similar (Google Workspace).</li><li>Systems Access & Security: Ability to Log in to secure systems (e.g., VPN, EHR portal), lock a computer screen when unattended, manage strong passwords, and recognize suspicious emails or links.</li><li>Troubleshooting & Support: Ability to resolve common technical issues independently, such as: restarting an application when frozen, resolving internet connection issues, and contacting IT for unresolved technical issues.</li><li>Future Growth: Openness to learning new skills in the future as the workplace environment evolves<br><br></li></ul><strong>Required - Work From Home Requirements<br><br></strong><ul><li>You must have or be able to obtain a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 50 Mbps download and 5 Mbps upload. WiFi and satellite internet are not permitted.</li><li>A quiet, secure and private designated home virtual work location, free from distractions, tidy and organized, compliant with CVS Health and HIPAA guidelines, and allowing for uninterrupted work during work hours.</li><li>Work-from-Home colleagues are required to work within the state and city where they have confirmed they currently live.</li><li>The company will provide equipment (keyboard, monitor, computer, headset, etc.). All new hires should provide their own workspace furniture (desk or standing desk, as this position would require you to be at your desk for extended periods of time).</li><li>If hired, you will commit to obtaining required internet speeds and adhere to all Work From Home requirements.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> 2+ years of clinical experience required in med surg or specialty area<br><br></li></ul><strong>Education<br><br></strong>Managed Care experience preferred, especially Utilization Management<br><br><ul><li>Associates Degree required</li><li>BSN preferred<br><br></li></ul><strong>Anticipated Weekly Hours<br><br></strong>40<br><br><strong>Time Type<br><br></strong><strong>Pay Range<br><br></strong><strong>The Typical Pay Range For This Role Is<br><br></strong>$29.10 - $62.32<br><br>This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.<br><br>Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.<br><br><strong>Great Benefits For Great People<br><br></strong>We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.<br><br>This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.<br><br>Additional details about available benefits are provided during the application process and on Benefits Moments.<br><br>This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.<br><br>Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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