Weekend On-Call Assistant

POSITION PURPOSE: The Weekend On-Call Assistant is responsible for responding to time-sensitive phone calls, system messages, and e-mails, and performing emergency scheduling for caregiver call-outs. The Scheduler furthermore provides a report of weekend activity. The Weekend On-Call Assistant reports to the Director of Operations. CLASSIFICATION: Nonexempt, On-Call Stipend HOURS OF WORK: This position is on-call from Saturday 9:00 AM to Monday 9:00 AM. LOCATION: Remote. Training will be conducted in the Puyallup headquarters, and occasional visits to the Puyallup headquarters will be required thereafter. PRINCIPAL FUNCTIONS: • Respond to phone calls that should only be time-sensitive. Politely but firmly instruct callers with non-urgent business to send e-mails or system messages or call back during office hours. • Respond to time-sensitive voicemails, system messages, and e-mails immediately. • Assist as needed with clocking in and clocking out caregivers. • For Caregiver call-outs, thoroughly attempt to find and schedule replacement Caregivers within established guidelines. Enter required notation and memos for such shifts. Communicate with affected Clients as needed. • Escalate challenges, disputes, and emergencies as needed. • Complete required reporting of weekend activity. • Maintain professionalism in all interactions with employees, Clients, and other external parties. • Maintain absolute confidentiality of all information pertaining to employees, Clients, Clients’ families, and business operations. QUALIFICATIONS: • Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software is desirable. • Ability to listen and communicate clearly, fluently, diplomatically, and proactively, both orally and in writing. • Ability to remain flexible, resilient, calm, and maintain a sense of humor in all situations. PHYSICAL/ENVIRONMENTAL DEMANDS: • The employee must remain connected to reliable internet for the duration of the weekend. • The employee must be able to work punctually and effectively in a remote setting of their choice with variable work volume. Apply To this Job    

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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