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Work From Home Customer Care Representative
About the position
AO, a proud member of the Globe Life family, is seeking motivated individuals to join our team as Remote Client Benefits Representatives / Customer Service Representatives. In this fully remote role, you'll meet with clients through scheduled Zoom appointments, answer questions, explain benefit options, and help working families make informed decisions about protecting their financial future. No previous insurance experience is required. We provide comprehensive training, mentorship, and ongoing support from day one.
Responsibilities
- Meet virtually with clients using Zoom and phone.
- Provide exceptional customer service and client support.
- Explain life, accident, and supplemental health insurance benefit options.
- Conduct virtual benefit review appointments.
- Guide clients through the enrollment process.
- Maintain accurate client records and follow-up documentation.
- Build long-term relationships through trust, communication, and personalized service.
- Participate in weekly coaching, professional development, and leadership training.
Requirements
- Strong communication and relationship-building skills.
- Customer-focused mindset with a passion for helping others.
- Positive attitude and willingness to learn.
- Goal-oriented, dependable, and self-motivated.
- Comfortable working independently in a remote environment.
- Basic computer proficiency and reliable high-speed internet.
- Be at least 18 years of age and legally eligible to work in the United States
- Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
- Complete required training and participate in virtual meetings
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
Nice-to-haves
- No Cold Calling – Clients Request Information
- Full Training & Licensing Guidance Provided
- Leadership Opportunities Based on Performance
- Experience in customer service, retail, hospitality, healthcare, banking, education, military, administration, or sales is welcomed—but not required.
Benefits
- Health Insurance Reimbursement (after qualification period)
- Company-Paid Life Insurance
- Residual Income Opportunities
- Career Advancement
- Leadership Development
- Incentive Travel
