Academic Advisor, Consultative Sales

Job Description:

  • Consult families on the college readiness process and recommend tutoring programs based on their needs and budget
  • Follow up with assigned leads and existing families in a timely manner
  • Activate leads through high-volume calls and outbound SMS campaigns
  • Deliver program recommendations via Zoom or phone
  • Initiate program follow-through after purchase and manage customer relationships throughout the customer lifecycle
  • Provide excellent customer service to achieve Net Promoter Score goals and ensure program success
  • Support sales and customer retention for school and community partnerships
  • Identify opportunities to expand brand recognition and generate new leads
  • Handle challenging customer service needs
  • Follow up with families and internal stakeholders regarding progress
  • Collaborate with tutors to identify expansion and repurchase opportunities
  • Craft recommendations to drive repurchases
  • Generate sibling expansion purchases and parent referrals
  • Attend fairs, conventions, community events, and school events to promote the business and generate leads
  • Support regional business development activities as needed

Requirements:

  • Experienced sales individual
  • Excellent written and oral communication skills
  • High attention to detail
  • Ability to work in a fast-paced, high-activity environment
  • Ability to make a high volume of calls and outbound SMS campaigns daily
  • Ability to meet monthly sales quotas and booking goals
  • Availability Monday through Friday, with some evenings and weekends expected
  • Ability to travel minor to moderately as required
  • E-Verify participation and right-to-work compliance

Benefits:

  • Comprehensive health insurance
  • Paid time off
  • 401(k)
  • Employee discounts
  • Vibrant, collaborative company culture
  • Monthly commission based on percentage to goal
  • Minor to moderate travel as required to support business development activities
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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