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AMS:USA:DAMO:SystemsSupportEngineer:Lead:RtH
Description:
- Debug complex, business-impacting issues across application systems.
- Use incident management processes, monitoring metrics, and tooling to generate reports and take corrective actions.
- Apply logging practices to support alerting, monitoring, and root-cause analysis.
- Follow standards and best practices to improve system stability, availability, and operational efficiency.
- Lead system upgrades, migrations, and maintenance activities while minimizing downtime.
- Use continuous delivery and DevOps practices to deploy and run software.
- Mentor less experienced team members through technical guidance and leadership.
- Work directly with clients and influence operational processes such as incident management and support scope.
- Perform system performance analysis, identify bottlenecks, and implement optimization strategies.
- Work with development teams to proactively identify and prevent issues.
Requirements:
- Experience with languages such as Java, React, or Angular, plus scripting in Python or PowerShell.
- Good understanding of cloud platforms such as AWS, Azure, or GCP.
- Experience with monitoring tools such as DataDog, Prometheus, or Grafana.
- Experience working with relational or non-relational databases.
- Experience with CI/CD tools such as Jenkins, GitHub Actions, Buildkite, or Azure Pipelines.
- Strong debugging and triaging skills to troubleshoot code effectively.
- Ability to deliver high-quality, well-tested bug fixes and enhancements.
- High-level understanding of architectures including monolithic, N-tier, layered, microservices, and serverless.
- Comfortable with Agile methods such as Scrum or Kanban.
- Willingness to work on a rotation- and need-based 24x7 team and handle multiple engagements.
Benefits:
- Annual salary range of $94,000 to $152,000 USD.
- Remote role (#LI-Remote).
- Learning and development support through interactive tools and development programs.
- Company benefits package available through Thoughtworks benefits program.
- Reasonable accommodations available during the hiring process and on the job.
- Equal opportunity employer with a commitment to an inclusive workplace.