Associate Account Manager, Best Buy Business Inside Sales

About the position

As an Associate Account Manager for Best Buy Business, you’ll be responsible for delivering positive experiences for many well-established clients and ensuring they are offered the full capabilities of Best Buy Business. You’ll grow sales through repeat business, inbound and outbound calls and investing in existing customer relationships. Through these activities, you’ll help us achieve financial targets and increase market share of small and medium sized businesses. This role is remote eligible, which means you would work virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. Availability Required to work Monday-Friday 9:30am - 6:330pm CST.

Responsibilities

  • Coordinate the client journey for New and Existing Clients through new lead sources (retail, trade shows, procured lists, etc.) and inbound/outbound communication vehicles
  • Process solutions sales and identify potential future opportunities that require dedicated account management according to defined customer journey/transition processes.
  • Responsible for ensuring all leads are contacted with a high level of urgency to capture immediate needs as well as determine future opportunities.
  • Utilize Microsoft CRM (Microsoft Dynamics) as a communication vehicle for business lead communication
  • Effectively communicates and partners with support teams around processes and experiences that are impacting customers.
  • Accountable for continued development with product knowledge, vertical expertise, certifications and selling skills that will be completed in Learning Network, and in conjunction with a learning plan.

Requirements

  • +2 years of sales experience
  • +2 years of customer service experience
  • Experience prospecting or cold calling
  • Excellent communication, time management and organizational skills
  • Ability to manage leads, follow processes, and maintain accurate CRM documentation

Nice-to-haves

  • +2 year experience in CRM Tools & Software
  • +2 years of Outside sales Business to Business (B2B) selling experience
  • +2 years experience prospecting new business clients
  • +2 years of B2B sales experience with technology products, applications and services.
  • Experience working cross-functionally with multiple teams and stakeholder

Benefits

  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
  • Different types of leaves of absence (LOA) and potential pay sources
  • Intermittent or reduced-schedule leave is also available for certain medical or family care leaves.
  • Paid time off (vacation or PTO)
  • Various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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