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AVP, Enterprise Platforms
About the position
Leads CFCU’s Enterprise Platforms function, with responsibility for the technical and operational strategy, performance, and delivery of workflow, integration, automation, and emerging AI platforms—including Salesforce, ServiceNow, Boomi, Zapier, and Microsoft Copilot—that support internal operations and member-facing experiences. Leads teams across product management, integration engineering, and operations, and partners across the enterprise to deliver secure, scalable solutions and measurable outcomes through effective governance, roadmaps, and vendor-led execution in a regulated financial services environment.
Responsibilities
- Lead, coach, and develop the Enterprise Platforms team, establishing clear accountability, role clarity, and performance expectations across product, engineering, and operations functions.
- Build organizational capability by strengthening leadership bench, supporting succession planning, and fostering a culture of ownership, responsiveness, and continuous improvement.
- Promote effective decision-making, communication, and execution practices that enable accountability and service excellence.
- Define and execute the Enterprise Platforms strategy and multi-year roadmap, ensuring alignment with enterprise priorities, operational needs, and measurable business outcomes.
- Manage platform portfolio investments across workflow, integration, automation, and emerging AI platforms—including Salesforce, ServiceNow, Boomi, Microsoft Copilot, and related platforms—balancing strategic investment, platform health, and delivery capacity.
- Establish governance disciplines for intake, prioritization, dependency management, and lifecycle oversight to ensure disciplined execution and transparency.
- Drive visibility into platform performance through reporting, metrics, and operational reviews that inform leadership decisions, investment priorities, and member and employee experience improvements.
- Identify and advance opportunities to improve efficiency, automation, service quality, and platform maturity across the Enterprise Platforms portfolio.
- Own the end-to-end delivery for Enterprise Platforms, ensuring quality execution, platform stability, and accountability for commitments.
- Lead strategic vendor relationships, contract performance, service expectations, and escalation processes to support reliable delivery and operational continuity.
- Lead recurring performance reviews, release readiness assessments, and issue resolution efforts with vendors and internal stakeholders.
- Ensure reliable, secure, and scalable operation of Enterprise Platforms, with clear ownership of platform health, service performance, and operational readiness across Salesforce, ServiceNow, Boomi, and other enterprise platforms.
- Define and monitor key performance indicators, incident trends, support effectiveness, and service risks to drive timely decisions and corrective action.
- Oversee release planning, production support, and change readiness activities to minimize disruption and maintain service continuity.
- Define and advance the enterprise approach to automation and AI-enabled platform capabilities, aligned to business priorities and enterprise governance.
- Identify, prioritize, and advance use cases that deliver measurable business value and operational improvement.
- Ensure AI and automation solutions meet governance, security, compliance, and risk management requirements.
- Partner with business and technology leaders to drive responsible adoption, scalable implementation, and effective use of AI-enabled capabilities.
- Partner with Digital Banking, Operations, Risk, Compliance, and other enterprise teams to align platform priorities, dependencies, and delivery outcomes.
- Serve as a trusted technology partner to business stakeholders by translating platform capabilities, constraints, and opportunities into actionable decisions.
- Other duties as assigned
Requirements
- 7 to 10 years of enterprise platforms or technology leadership experience required.
- Bachelor’s degree required; MBA or related advanced degree preferred.
- Equivalent combination of education and experience may substitute for stated qualifications.
- Experience managing enterprise platform ecosystems, including technologies such as Salesforce, ServiceNow, Boomi, or comparable platforms.
- Strong leadership and strategic thinking ability
- Deep understanding of enterprise platforms and integrations, including Salesforce, ServiceNow, Boomi, or comparable technologies
- Experience with governance and vendor management
- Strong analytical and communication skills
- Ability to write and speak effectively in English using correct spelling and grammar.
- Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
- Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
- Excellent customer service skills.
- Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
- Initiative and self-direction.
- Ability to effectively communicate and collaborate with people at all levels.
- Sound problem-solving and decision-making ability, including the ability to prioritize.
Nice-to-haves
- Experience in financial services is preferred.
- MBA or related advanced degree preferred.
Benefits
- Bonus/incentives for all regular employees
- 401(k) with 8% company contribution
- Medical, dental, and vision insurance for employees and dependents paid at 80%
- PTO and paid sabbaticals
- Tuition reimbursement
