Business Operations Specialist (Healthcare & Consumer Health)

HCP Capabilities & Operations Specialist

📍 Remote (GTA) with Occasional Travel

💰 Up to $44.50/hr + 4% Vacation Pay (T4)

📅 Contract: October 5, 2026 – April 5, 2027

⏰ Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

Are you an experienced operations professional with a background in Consumer Health, Pharmaceutical, Healthcare, or FMCG industries? We are seeking a highly organized and detail-oriented HCP Capabilities & Operations Specialist to support key business operations, stakeholder coordination, reporting, and vendor management initiatives.

This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys managing multiple projects while supporting business-critical programs.

Key Responsibilities

  • Manage product sampling forecasting and planning processes
  • Coordinate conferences, meetings, and event logistics
  • Develop, track, and maintain KPI and operational performance reporting
  • Manage purchase orders (POs) and related administrative processes
  • Coordinate and maintain relationships with external vendors and partners
  • Support cross-functional projects and operational initiatives
  • Ensure accurate documentation, reporting, and process execution
  • Provide operational support for key HCP-focused programs and activities

Qualifications

✔ 5-8 years of relevant experience in Operations, Marketing Operations, Business Operations, Project Coordination, or a similar role

✔ Bachelor's degree in:

  • Marketing
  • Business Administration
  • Project Management
  • Related field

✔ Strong experience with:

  • Advanced Microsoft Excel
  • KPI reporting and analysis
  • Forecasting and planning
  • Purchase order management
  • Vendor and stakeholder management
  • Conference and event coordination

✔ Excellent verbal and written communication skills

Preferred Qualifications

  • Experience within Consumer Health, Pharmaceutical, Healthcare, or FMCG organizations
  • Experience supporting Healthcare Professional (HCP) programs
  • French language skills (asset, not required)
  • Experience managing external agencies and vendor relationships

Additional Information

  • Fully remote position with some travel required
  • Primary work location support: Markham, ON
  • Approximately 10% travel required
  • Occasional weekend work may be required to support conferences, events, and business initiatives
  • Standard business hours: Monday-Friday, 9:00 AM-5:00 PM EST

Why Apply?

Join a collaborative team where you'll play a key role in driving operational excellence, coordinating impactful programs, and supporting strategic business initiatives within a dynamic healthcare-focused environment.

Use AI for Hiring: Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications.

Why Kelly?

At Kelly®, we’re committed to finding rewarding opportunities that help you thrive—both professionally and personally. We partner with leading organizations across industries, connecting talented individuals to roles that fit their skills, interests, and goals. As part of the Kelly team, you’ll have access to a diverse network, ongoing career support, and resources to help you succeed. We value inclusion, respect, and work-life balance, and we offer competitive pay and benefits. Join us and discover what’s next for your career!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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