Business Systems Analyst III- Hyland OnBase (Remote)

Overview

This is a remote role that may be hired in several markets across the United States. Priority will be give to those candidates located in: North Carolina, Texas, Arizona and Florida.

This position is within the Enterprise Content Services (ECS) team with a primary focus on the Hyland OnBase software. This position delivers strategic insight into business systems through complex analysis, reporting, and operational activities. Serve as a technical expert on system usage and performance. Collaborate with team members to assist in administration, configuration, and support of the enterprise content services environment. Determines business requirements and implements appropriate specifications, monitoring for compliance and effectiveness. Assists in identifying and resolving process issues which may involve system testing or development. May oversee the work of less experienced analysts in the work group.


Responsibilities

  • Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
  • Identifying Requirements - Elicit, analyze, validate, and document business, functional, technical, reporting, and compliance requirements and communicates them using specifications, process flows, workflow diagrams, gap analysis, reports, project plans, or other forms of documentation. Identify and troubleshoot issues that affect system processes and assist in correcting. Ensure compliance through testing and analysis.
  • Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.
  • System Support - Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output.

Qualifications

Bachelor’s degree and 4 years of experience in Systems Support, or Analytics, or Operations Support.
OR
High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support

Preferred Qualifications

  • Unexpired Hyland OnBase certifications such as OnBase Administrator Professional or Expert, OnBase Workflow Administrator Professional or Expert, Hyland Certified Developer Specialist; or OnBase Consultant Professional or Expert.
  • Experience with leading an OnBase Upgrade
  • 5+ years’ experience with the administration and use of an enterprise Hyland OnBase deployment; including ECS governance, document capture, search, retrieval, business process management (workflow, forms), record management, and content lifecycle management.
  • Experience with enterprise integrations involving Salesforce, middleware API layer, and other Line of Business applications.
  • Experience in regulated or compliance-driven environments with records retention, audit controls, data privacy, and information governance requirements.
  • Experience supporting enterprise applications through incident management, change management, testing, release management, and production support processes.
  • Knowledge Microsoft Office 365, SQL Server, Windows Server, enterprise identity/access management concepts, Jira, Confluence, ServiceNow
  • Experience with agile, hybrid, or waterfall delivery methods
  • Software Development Life Cycle (SDLC) processes
  • Experience with collaboration amongst cross-functional stakeholders

#LI-JM1

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, Arizona, Texas or Florida the base pay for this position is generally between $98,405 and $120,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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