Case Manager- Remote

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

The Case Manager is a critical component of BCBSMN Care Management team as the primary clinician providing condition and case management services to members. The position exists to support member needs across the continuum of care by leveraging member partnership, case and disease management processes, skill sets and tools.

Your Responsibilities

  • Receives referral and/or reaches–out to member and leverages clinical knowledge, motivational interviewing and behavioral modification techniques.
  • Conducts comprehensive clinical assessments; gathers, analyzes, synthesizes and prioritizes member needs and opportunities.
  • Collaborates and communicates with member, family, or designated representative on a plan of care that produces positive clinical results and promotes high-quality effective outcomes.
  • Identifies relevant BCBSMN and community resources and facilitates warm program and network referrals.
  • Monitors and evaluates plan of care over time.
  • Ensures member data is documented according to BCBSMN application protocol and regulatory standards.
  • Maintains outstanding level of service at all points of customer contact.
  • Understands broad–based goals of assigned market segment(s) including clinical and service availability.
  • Collaborates and coordinates with team members to facilitate day to day functions and enhance the overall operation of the department.
  • Engage providers telephonically in reviewing and understanding treatment plans, including alignment with benefits and medical reimbursement policies to facilitate optimal treatment plans, care coordination, and transition of care between settings.

Required Skills and Experience

  • Registered Nurse with Psychiatric experience or Behavioral Health Professional that is Clinician licensed for independent practice with one or more of the following licenses: LMFT, LICSW, LP, LPC, LPCC.
  • 3 years relevant direct clinical care experience.
  • All relevant experience including work, education, transferable skills, and military experience will be considered.
  • CCM Certification or ability to obtain within 3 years of starting in the position.
  • Excellent communication skills.
  • Excellent conceptual thinking skills.
  • Excellent relationship management skills.
  • Excellent organizational skills.
  • Computer application proficiency.
  • Flexibility to work varied hours.
  • High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

  • 1+ years of managed care experience; e.g. case management/health coach, utilization management and/or auditing experience.
  • Outstanding telephonic skills.

Compensation and Benefits:

Pay Range: $67,200.00 - $89,100.00 - $111,000.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

  • Medical, dental, and vision insurance
  • Life insurance
  • 401k
  • Paid Time Off (PTO)
  • Volunteer Paid Time Off (VPTO)
  • And more

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

#J-18808-Ljbffr Experience: 3 years required
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Flight Attendant (PT/FT)

Applied Mathematics Tutor

Full-time Netflix USA Tagger Jobs For 15+ Years Old – Nigeria Job ID- 1490

Online Help Desk Assistant – Entry-Level Role

Social Media Manager No Experience Required

Customer Service Reps. / Medical Billing Jobs at Home

Entry Level Chat Support Assistant - Remote, No Experience Necessary

American Airlines Remote, Airline Remote Jobs, Remote American Airlines Jobs Get Job From Here![...]

US – Specialist: Full-Time, Part-Time, and Part-Time Temporary Job ID- 952 Job ID- 3185

Remote VIP Travel Consultant - Evenings and Overnights Shifts

(USA) Senior Content Strategist- Sam's Club

WFH - Product Assessments - $25-$45 per hour (No Experience)

Remote Jobs No Degree | SEO and Public Relations Support | $25 - $30/hr

Director, ESG Strategy & Intelligence

Remote Market Research Panel - Call Center Agent Representative Welcome - No Experience

Paid Video Research Study Participant - Remote (Up to $790/Week)

Amazon Jobs In Bad Axe

Remote | Medical Coder — $25–$40/hour

Remote Customer Service Representative – $24/hr (Work From Home)

Video Data Annotator for Audio and Video Review

Activation Bonus PM, Capital One Shopping (Remote-Eligible)

Area Manager, Early Career - (2027) - Michigan

Dashers - Sign Up and Start Earning

_Fully Remote Position (No Exp. Needed – Start ASAP)

Southwest Airlines Remote Jobs (100% Remote Job Work Home) $35/Hour

Customer Support Expert (Netflix) - Spanish | Remote In Portugal

Social Media Manager & Marketing Specialist - Entry Level Remote

Talent Acquisition Specialist - Recruiting & Talent Sourcing (Remote Contract)

Construction Technician/Entry-Level

Beginner QA Tester – Contract / Beta

Apple Data Entry Jobs $25Hr

amazon recruitment 2024 work from home

Flexible Online Job – Earn Up to $1,500/Month Playing Mobile Games

Dynamic E‑Commerce & Publishing Virtual Assistant – Amazon KDP & Etsy Shop Specialist for Innovative Digital Marketplace

Ramp Agent Supervisor

Delta Airlines Remote Jobs – Work from Home Opportunities

Customer Service Manager, Airport Ramp Operations at American Airlines Group Washington DC

Administrative Assistant - Data Entry (Remote)

Call Center Agent (PT or FT - 100% Work From Home)

SAS in Walmart - Retail Sales Representative

Flight Attendant (PT & FT openings)

“Work From Home With Disney – Exciting Remote Data Entry Careers For Beginners” (Work From Home)

Principal Package Competence Engineer

Moderation Specialist – Kyiv

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

Part-Time Weekend Counter Associate (Fri-Sun, 9-4)

Virtual Assistant (Freelance) - Flexible Hours, Singapore-Based Clients

Personal Assistant - Female - 10am to 1pm , 6pm - 9pm.

American Airlines Flight Attendant