Client Operations Manager - Remote | Full-Time

Job Title Client Operations Manager Location Remote Role Type Full-Time Working Hours Monday to Saturday, 400pm to 200am Manila time (GMT+8) Who Are We? At Reef, we connect elite talent with high-growth companies building world-class teams. We work exclusively with the top 3% of candidates and match them with established companies across Australia, New Zealand, the US, and UK that are serious about investing in their people and operational infrastructure. We support your integration into these companies by providing additional training, admin/HR support, and access to our growing community of high-performing professionals. About the Role We're seeking a highly organised, proactive Customer Support & Operations Manager to run the day-to-day client experience and operational backbone of a premium, high-touch agency business. This is not a ticket queue role. You'll own operational delivery across a portfolio of the agency's clients hosting live classes, answering customer emails and DMs, handling inbound leads, and building the systems that keep each client's operation running without senior staff having to chase anything. You'll be the person who knows each client's business, tools, and customers well enough to operate inside them as if you were staff. This role suits someone who has worked somewhere that charged a premium and expected the service to match, a boutique studio, private school, concierge-level program, or high-touch online business. Requirements Excellent written English with a sharp, warm, professional tone 4+ years of experience supporting customers in a high-touch environment (boutique studio, private school, premium online program, concierge service, or similar) Proven experience running operations end-to-end including launches or events Strong experience with Notion (or ClickUp/Asana) and a natural instinct to build boards, checklists, and workflows Comfortable hosting and co-hosting live Zoom sessions and troubleshooting tech issues in real time Ability to manage multiple client accounts simultaneously without confusing processes, voices, or customers Proactive mindset; you notice what's slipping and catch it without being told High attention to detail and ability to work under pressure Committed availability for the full 60-hour, Monday to Saturday, 4pm to 2am Manila time schedule Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment Benefits Competitive salary based on experience Direct employment with an established, high-growth agency Opportunity to master real operations across multiple premium businesses at once Clear progression opportunities into senior operations or account lead roles Flexible remote working environment Ongoing training and integration support through the Reef community

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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