Content Moderation Specialist

We are a thriving company in the eCommerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization, while maintaining our culture of an innovative, leading-edge startup. The head office is located in Montreal and we have offices in Canada, the United States and Europe (Cyprus, Georgia and Ukraine).

Our product: A trailblazer in the clip marketplace delivering authentic content from studios to consumers worldwide.

The Content Moderator plays a key role in maintaining a safe and compliant online environment by reviewing and enforcing content policies. This position involves monitoring user-generated content, identifying potential policy violations, and ensuring adherence to platform guidelines. The Content Moderator helps uphold online safety standards by accurately assessing flagged content, applying moderation decisions consistently, and escalating complex cases when necessary.

RESPONSIBILITIES

  • Review and moderate user-generated content to ensure compliance with platform policies and guidelines.
  • Identify and report content that violates safety standards, community guidelines, or legal requirements.
  • Follow established moderation procedures to maintain consistency in enforcement.
  • Meet accuracy and productivity targets while making fair and objective moderation decisions.
  • Escalate complex cases to senior moderators or policy teams when necessary.
  • Maintain confidentiality and privacy when handling sensitive content and user data.
REQUIREMENTS
  • Preferred: 6 months-1 year of experience in compliance, regulatory affairs, or related trust and safety fields.
  • Strong attention to detail and ability to review content that may include hate speech, fraud or misinformation/disinformation.
  • Basic understanding of content moderation tools, workflows, and community guidelines.
  • Awareness of cultural differences and their impact on online communities.
  • Strong written and verbal communication skills in English, with the ability to document moderation decisions clearly.

We offer

  • Paid vacation and sick leaves days;
  • Leading company in its field on the market (worldwide);
  • Learning and sport program;
  • Full remote work from home;
  • Cool & friendly team.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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