COO (Fashion eCommerce) - USA (REMOTE)

Chief Operating Officer (COO)Search conducted by Psyent Consultancy on behalf of a confidential client

REMOTE (United States) | Full-Time

 

About the Company

Our client is a fast-scaling global premium streetwear brand with strong traction across the US, Japan, and Europe. Known for bold design, limited drops, and cultural relevance, the brand is entering a critical growth phase - transitioning from a high-momentum startup into a structured, scalable, and investor-ready company.

Challenges You Will Solve
  • Lack of structured processes across operations, CX, and logistics
  • Fragmented systems between Shopify, 3PL, and internal workflows
  • Inefficient handling of preorders vs. available inventory
  • Poor visibility on profitability and SKU-level performance
  • High dependency on manual work and ad-hoc team coordination
  • Growth initiatives not consistently translating into revenue
  • National and international expansion yet to be fully operationalized
Key Responsibilities

1. Operational Structure & Execution

  • Build and implement SOPs across all departments (CX, logistics, wholesale, finance)
  • Fix operational inefficiencies across CX quality, inventory flow, and preorder management
  • Drive daily execution discipline across teams

2. Systems & Process Optimization

  • Align and optimize Shopify, 3PL partners, and internal tools (Gorgias, Klaviyo, etc.)
  • Reduce manual errors in fulfillment and stock management
  • Implement scalable workflows and automation

3. Revenue Execution Support

  • Ensure growth initiatives translate into revenue and sell-through
  • Align marketing, wholesale, and inventory strategy
  • Support product drop planning to avoid cannibalization

4. Team Management & Accountability

  • Introduce clear KPIs across all teams
  • Manage a remote global team
  • Hold departments accountable for execution, performance, and timelines

5. Scaling Infrastructure

  • Build internal structure to support scaling from $12M to $30M+ revenue
  • Define org structure - who to hire, when, and why
  • Systematically reduce founder dependency in day-to-day operations

6. Financial & Reporting Readiness

  • Partner with accounting on accurate monthly P&L and inventory-based COGS tracking
  • Build investor-ready reporting
  • Prepare the business for due diligence, fundraising, or potential exit
Ideal Candidate
  • 8–15+ years in operations, COO, or Head of Operations roles
  • Experience scaling fashion, e-commerce, or streetwear brands
  • Strong grasp of inventory, supply chain, and DTC + wholesale models
  • Proven track record fixing messy operations and building structure from chaos
  • Experience preparing companies for investment or acquisition is a strong plus
  • Execution-focused — you build things, not just decks
What's on Offer
  • Competitive compensation (base + performance bonus)
  • High ownership and real decision-making power
  • Direct collaboration with the founder and leadership team
  • The opportunity to structure and scale a recognized global brand
  • Potential long-term upside tied to company growth
 
APPLY HERE: COO Job

Remote

Skills:
Accounting, Automation, Cost of Goods Sold (COGS), Due Diligence, Finance, Fundraising, Global Branding, Leadership, Logistics, Marketing, Operations Processes, Performance Metrics, Procedure Implementation, Process Improvement, Product Support, Profit & Loss, Remote Team Management, Sales, Startup, Stock Keeping Unit (SKU), Supply Chain, Team Lead/Manager, Third-Party Logistics (3PL), Wholesale Industry, eCommerce


Psyent



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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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