Coordinator, Invoicing & Incentives

This a Full Remote job, the offer is available from: United States, New York (USA)

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

We are looking for a Coordinator to join our Agent Invoicing & Incentives team. In this position, you will field all incoming phone call inquiries and support the larger team with Tier 1 and 2 email inquiries and tasks. You will also use these inquiries to identify trends and further develop analysis related to our agent-facing processes. You will play a critical role in the company's day-to-day operations, interacting daily with agents, internal teams, and external parties.

At Compass, You Will:

  • Answer incoming calls and return missed calls within appropriate SLAs
  • Provide verbal wire verifications to third parties 
  • Assist customers with Tier 1 and 2 agent invoicing and incentives inquiries 
  • Triage and escalate calls outside of the scope of this line
  • Provide accurate, satisfactory answers to their queries and concerns, or escalate to the appropriate team
  • Resolve situations involving dissatisfied customers, offering patient assistance and support
  • Guide callers through troubleshooting, navigating the company resources, or using the products or services related to agent invoicing and incentives
  • Collaborate with other team members to improve customer service
  • Provide management with identified common trends and agent feedback  on our agent-facing programs based on customer experience
  • Provide Tier 1 and 2 support to customers and stakeholders in response to inquiries regarding agent invoicing and incentives, when applicable
  • Assist the team in keeping agent-inquiry response time to a minimum
  • Take on tasks to ensure your team achieves key SLAs and OCRs, when applicable
  • Assist with additional ad hoc requests and projects for the Agent Invoicing & Incentives team, if needed
  • Highly collaborative and supportive culture with a close-knit, ego-free team environment.

What We're Looking For:

  • 2+ years of relevant experience in Customer Support preferred, not required.
  • Bachelor’s degree preferred, not required
  • Must excel in client-facing communication, both verbal and written
  • Great active listening skills with a patient and empathetic attitude
  • Adaptability and flexibility
  • Team player with a collaborative spirit, cooperative attitude, and ability to work across multiple  departments
  • Excited to work in a fast-paced environment with an emphasis on addressing urgent situations

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

  Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive.  Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice

This offer from "Compass" has been enriched by Jobgether.com and got a 0% flex score.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Human Resources Manager (Full-Time, Remote) (Remote)

REMOTE ENTRY-LEVEL POSITION - Full/Part-Time Available| Beginner Friendly - Start ASAP

Flight Attendant (PT or FT with Premium Pay)

Aetna Remote Jobs, Aetna Careers Remote @ Joblagii ( Manager Account Management )

Software Engineer Principal (Remote)

Airlines Customer Service Remote Jobs, Remote Airline Jobs Atlanta Apply In USA ( Customer Assi[...]

Amazon Delivery Driver

Senior SOC Analyst - 2nd Shift Weekends

Portuguese (Brazilian or European) Remote Interpreter

Amazon Content Moderator Job (Remote) $22/H ?? Part-Time ?? US

Regulatory and Start Up Specialist (Portuguese speaker) (Fully Remote)

Remote Cyber Security Engineer - Flexible, Part-Time

Tier 1 SOC Analyst - REMOTE

Chat Agent

Remote Amazon Data Entry Jobs - No Experience - Part-Time

Flexible Sortation Warehouse Associate(Smyrna)

Amazon Customer Service - Work From Home $16-$35/hr

Philadelphia Overnight Warehouse Associate with $21-$25/hr Pay

Warehouse Associate (PT/FT with 1st/2nd/3rd shift openings)

Data Entry / Medical Billing Work at Jobs

Registered Nurse Triage and Transitions Team PRN

Administrative Assistant (Remote)

Remote Customer Service Specialist

Warehouse General Labor & Forklift

Remote Call Center Representative

Area Manager II

*New - Infusion Prior Authorization Specialist – Remote Position – (Experienced)

Amazon Work From Home Data Entry Jobs, Amazon Looking To Fill 250 Work-From-Home Jobs Apply For[...]

Earn Extra Cash as a Local Delivery Driver

Sr. Ad Operations Manager, Social Marketing

Warehouse Operations

Warehouse / Supply Assistant

Abbeville,LA:XL Warehouse Associate at Amazon | Hiring

Part-Time Application Reader, Undergraduate Admissions

Amazon Fulfillment Center - Warehouse

Amazon Data Entry Jobs from home - No Experience Needed

Amazon Delivery Driver

Scalehouse Attendant

Resource Liaison

Cashier Assistant (Front End)

Remote Product Tester - $25-45 per hour

amazon flex $15+/ Hour (Sign on Bonus)!

Software Engineer - Prime Video

Entry Level Customer Service - Work From Home ™

Amazon Package Delivery Driver - Earn $20.00 - $28.00/hr

Student Warehouse Operative, Entry Level (No Experience Needed)

Walmart Data Entry Work From Home (Entry Level/No Experience Required)

Clinical Quality PM, One Medical Senior Health

Weekend Remote Chat Support Jobs – Work Saturdays & Sundays Only | $25–$35/hr

Online Proofreader