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Customer Care Specialist - Work From Home
About Us
We’re not your traditional insurance agency. Our team is built around people, purpose, and progress — dedicated to helping hardworking families protect what matters most while giving our team members the freedom to build meaningful, flexible careers.
We believe success comes from freedom, growth, and connection. That’s why we’ve built a supportive environment where motivated individuals can thrive — powered by modern technology, hands-on mentorship, and a culture that values ambition, teamwork, and integrity.
For more than six decades, our organization has worked alongside unions, associations, and working families across North America to deliver trusted supplemental and permanent benefit programs. As we continue to grow, we’re looking for individuals who want more than just a career — they want to make an impact.
The RoleAs part of our team, you’ll be the primary point of contact for the families we serve. Your role is to educate clients about their benefits, answer their questions, and provide guidance that helps them make confident decisions about their coverage.
This position is about more than managing policies — it’s about empowering families, simplifying complex information, and building relationships based on trust and care.
Key ResponsibilitiesBuild and maintain strong, long-term relationships through consistent communication and service
Guide clients through their benefit options, claims, and updates with professionalism and empathy
Clearly explain coverage details in a simple, relatable way
Work with leadership to improve onboarding and client experience initiatives
Serve as the main contact for client inquiries and service needs
Participate in regular training, mentorship, and leadership development programs
Excellent communicator with strong interpersonal skills
Friendly, compassionate, and service-oriented
Comfortable working remotely and using digital tools
Organized, proactive, and motivated to grow
Experience in customer service, sales, or insurance is an asset (but not required)
Legally eligible to work in the United States or Canada
Fully remote flexibility — work from anywhere
Weekly pay with performance-based monthly bonuses
Comprehensive training and personalized mentorship
Clear advancement opportunities with fast-track leadership paths
A supportive, purpose-driven culture focused on growth and collaboration
The chance to make a meaningful difference in your community and in the lives of working families
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Skills:
Communication Skills, Compensation and Benefits, Customer Experience, Customer Support/Service, Customer Training, Insurance, Interpersonal Skills, Leadership, Mentoring, Onboarding, Organizational Skills, People Management, Sales, Team Player, Work From Home
Spade Recruiting
