Customer Experience Associate at Murray's Cheese: 100% Remote (US)

Seasonal Customer Experience Associate

Location: 100% Remote — work from anywhere in the United States
Job Type: Seasonal / Temporary - October through the end of 2026..
Salary: $18.50–$21.50 per hour

As a Seasonal Customer Experience Associate, you are the champion of customer service and fulfillment operations. You are responsible for supporting customer service via phone, email, and/or chat, answering questions, placing orders, and helping to resolve issues with order placement, fulfillment, and delivery.

Our Customer Experience Associates are fun, energetic, and engaging in all of their interactions. They thrive on giving great service and are driven to discover new and creative ways to solve problems. This position is temporary, starting in October through the end of 2026.

Who You Are

  • Organized: You keep track of all the moving parts. You enjoy working in a dynamic and fast-paced environment, and multi-tasking is no problem.
  • Action-Oriented: You always look for what you can do for the customer rather than what you can't. You assess problems and make thoughtful, educated decisions to exceed customers' needs and build repeat business.
  • Genuine: You naturally treat customers like a good friend and enjoy chatting with anyone on the phone. Whether it's talking about a favorite cheese, guiding someone through using the website, recommending a pairing item for a menu, or addressing a fulfillment issue, you are friendly and authentic in your approach.
  • Confident: Things happen and you're OK with that! You are calm, cool, and collected in all of your customer interactions. You are clear and engaging in your communication, always with the intention of making the customer happy.
  • Active Listener: You actively listen to key words or phrases allowing you to assess customers' needs and tailor the experience to them. You make it known that you've heard what they've said so you can continue to build trust and credibility in your sales process.
  • Team Player: You communicate professionally and proactively with peers on your team and in other departments to find win-win solutions. You're not afraid to ask for help when you need it!

What You Do

  • Customer Service: Put the customer first by answering inbound calls, emails, and chats. Resolve customer questions, complaints, and feedback accurately on their first contact. Work through the team's voicemail, email inbox and chat functions daily, keeping the team updated on outstanding issues and success stories.
  • Fulfillment: Work with our order fulfillment team to ensure orders are processed and shipped, troubleshooting existing orders that need extra attention.
  • Coordinate with Shipping Partners: Keeping an eye on all packages that are in transit on a daily basis. Set up messenger deliveries for in-town shipments and work with FedEx to troubleshoot any packages that run into issues reaching their final destination.
  • Collaborate: Join forces with other departments to manage operations and problem solve day-to-day.
  • Additional duties as assigned.

What We Need From You

  • 2+ years administrative, operational, and/or customer service experience in a fast-paced office environment
  • Impeccable communication and problem-solving skills
  • Ability to type 60-70+ WPM with flawless grammar, professional tone, and formatting
  • A reliable computer and broadband connection
  • A quiet workspace that allows for uninterrupted phone-based customer service
  • Proficient in Microsoft Outlook, Word, PowerPoint, and Excel
  • Experience working with Netsuite or another cloud-based ERP/CRM like Salesforce or Epic is a plus
  • Experience working in food service or sales a plus
  • Knowledge and passion for cheese and gourmet grocery
  • Weekend availability during November, December required

Work Perks

  • 100% remote - work from anywhere in the U.S.
  • Weekly pay
  • Product and class discounts
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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