Customer Service Coordinator Full Time (Santa Ana, CA, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $23.23 per hour.

What you'll do
  • Promotes and sells air travel to the traveling public or freight forwarders
  • Provides assistance with passenger check-in and cargo acceptance
  • Interprets government rules and requirements for domestic and international travel or cargo shipments
  • Meets and dispatches aircraft within established times
  • Provides assistance to distressed passengers and customers
  • Protects company property and revenue
  • Provides for safe travel
  • Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
  • Uses organizational skills to perform multiple tasks within a limited time period
  • Is self-motivated and requires minimal supervision
  • Responds and assists during security and emergency situations
  • Follows internal/external policies and procedures
  • May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
  • Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
  • May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High school diploma or GED 
  • Read, write, fluently speak and understand the English language 
  • Bilingual language skills required in some locations
  • Applicable valid driver’s license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Ability to work irregular and/or extended hours, including weekends and holidays
  • Must report to work on a regular and timely basis
     
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.


Skills:
Airport Security, Cargo/Freight, Communication Skills, Customer Relations, Customer Support/Service, Diversity, Driver's License, English Language, Freight Forwarding, Government Requirements, Health Plan, High School Diploma, Multitasking, Operational Control, Organizational Skills, Sales, Time Management, United States Customs, Willing to Travel


American Airlines



Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Part-Time Work From Home Amex Virtual Assistant at American Express – Job ID- 495 Job ID- 2678

(Work From Home) Delta Airlines remote jobs

Warehouse Operations

Work From Home Jobs At American Express $24/Hour

Warehouse Associate (Seasonal)- Pick Dept.

Customer Service Agent (PT or FT)

Recruiter/Sourcer Opportunities – Telecommute

(Remote - Part Time)Data Entry Specialist at Netflix

__Work From Home |Entry-Level Remote Job Hiring Immediately | No Experience

Remote Typing Jobs No Experience

Entry Level Fedex data entry jobs (Work At Home)

Content Moderator At Yelp - Urgently Hiring

Part-Time Doorstep Trash Collection Specialist - Nights

Remote Data Entry -Time Focus Group Participants (Up To $750/Week) - Now Hiring

Flight Attendant / No Crew Experience Required / Full Training - Cabin Crew

Remote IT Support Technician - Entry-Level, No Degree Needed

[Remote Part-time jobs] Online Night Positions ...

Part time job Part-Time Yelp Spam Comment Remover at Yelp Job ID- 664 Job ID- 2867

Staff Researcher, Payment Experiences & Pricing

Community Moderator

Remote AI Software Sales Representative

Evening Shift Data Entry Specialist – Nighttime Operations (5:30 pm – 2:00 am) – arenaflex – Elk Grove, CA

Client Relationship Consultant; Remote (Monday - Friday; Evening Shift)

Sr. Claims Advocate II - L&D

Untitled

Bilingual French Live Verify Agent - Part Time (Remote)

CostCo Customer Care (Remote Jobs Work From Home)

Merrill Financial Solutions Advisor

Remote US Registered Nurse (USRN) - English/Spanish Bilingual

Netflix Remote Jobs (Part-Time) $24/Hour

Structured Credit Executive

Costco Customer Service Representative (Remote)

Entry Level Copywriter - Work From Home

Customer Solution Architect, Team Lead

Amazon Jobs: Work from Home Customer Service Opportunities

Amazon Customer Service - Work From Home $16-$24/hr

Entry-Level Data Entry Clerk (Remote)$45 per Hour

Part Time Adjunct Faculty - Nursing

Proofreading and Editing

Remote Out of Office Position / Data Entry (Hiring Immediately)

Jamaica Savanna-la-Mar Experts - 2025

Utilization Management Registered Nurse (RN) - Remote

Remote App Tester - College Students Only

Fulfillment Center Warehouse Associate

Permanent Job UPS Remote Jobs (Data Entry Specialist) – Full Time Job ID- 853 Job ID- 3076

Nurse Practitioner or Physician Assistant - Remote

Urgent Hire in Fort Wayne:Warehouse Associate

Data Entry Clerk Work From Home - Part Time Focus Group Panelists (Up To $750/Week) - Now Hiring

Part Time Telehealth Registered Nurse

Customer Service Representative (Remote) at Apple