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Customer Service Representative

October 9, 2026

Job Summary

Nevergreen Pools is growing, and we’re looking for a motivated, detail-oriented Customer Service Representative to join our team! This position will be based in Shingle Springs or Rancho Cordova.

The ideal candidate brings strong customer service and administrative experience along with at least two years of experience in the pool industry. Maybe you’ve cleaned pools, supported service technicians, processed invoices, scheduled routes, handled billing, or taken care of customers when they called in — we value candidates who understand the pool service business and the customers we serve.

You’ll join a fun, collaborative, fast-paced environment where Team Member and Customer Satisfaction are top priorities. You’ll also report to a supportive manager who is invested in helping the team succeed and grow.

Some of What You’ll Be Doing

Frontline Customer Support & Resolution
Serve as a primary point of contact for customers by answering inbound calls, emails, and web inquiries. Listen carefully, ask the right questions, and help resolve customer concerns. When an issue requires additional support, you’ll document the details, coordinate with the appropriate internal team, and follow through with the customer to ensure the issue is resolved.

New Customer Onboarding
Support our new customer onboarding process and help create a great first impression. You’ll assist with communication and coordination between Sales, Customer Service, and Operations to help ensure every new customer has a smooth transition to Nevergreen.

Data, Documentation & Tracking
Maintain accurate and detailed records of customer interactions, service requests, tickets, and routing activities within our CRM and service software. Great documentation matters — your notes help keep our entire team informed and aligned.

Billing & Payments
Process customer payments, respond to billing questions, assist with collections, and research billing discrepancies. You’ll help customers understand their accounts while handling sensitive financial conversations with professionalism and accuracy.

What We’re Looking For

At least two years of pool-industry experience
Previous experience in customer service, dispatch, inside sales, administrative support, or a similar customer-facing role
Highly organized with exceptional attention to detail — you dot your i’s and cross your t’s
Comfortable following established processes, procedures, and SOPs
Friendly, professional, and confident communication skills
Strong phone presence and active-listening skills
Ability to de-escalate concerns and find solutions while remaining calm and professional
Comfortable working across multiple software platforms, including CRM, routing, scheduling, and billing systems
Strong computer and data-entry skills
Minimum typing speed of 45 WPM to support accurate, real-time documentation while assisting customers
A positive, team-first attitude and willingness to jump in wherever needed

Why Nevergreen?

Nevergreen is growing — fast! We expect to double in size over the next six months, creating exciting opportunities for Team Members who want to learn, grow, and build their careers with us.

Our benefits include:

Medical, dental, and vision insurance
Life insurance
Supplemental benefit options
Long-Term Disability (LTD)
401(k)
Paid Time Off (PTO)
Paid holidays
A fun, collaborative work environment
Opportunities for professional growth and advancement

Schedule & Compensation

Schedule: Monday–Friday
Hours: 7:30 AM–4:00 PM or 8:30 AM–5:00 PM
Pay Range: $21.00–$24.00 per hour, depending on experience

At Nevergreen, we believe in putting the Team First, bringing a Positive Attitude, and Taking Care of Business every day.

Nevergreen is an Equal Opportunity Employer.

Ready to jump in the pool with us? Apply today and help us continue Building Something Cool!

Pay: $21.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

Can you type at least 45wpm?

Experience:

Pool Industry : 2 years (Required)
Dispatch: 1 year (Preferred)
Customer Service : 2 years (Required)
billing: 1 year (Preferred)

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...