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CUSTOMER SERVICE REPRESENTATIVE 2 - MINIMUM QUALIFICATIONS WAIVED - FALLON

September 25, 2026

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** Job Summary DMV Customer Service Representatives provide customer services associated with driver's license, vehicle, and business occupational licensing programs including licensing drivers; issuing identification cards; registering and titling vehicles; issuing occupational business licenses; and processing reinstatements. This position is located in Fallon office within our DMV Customer Services Division and is dedicated to customer service and the delivery of DMV programs and voter registration to the community. Customer Service Representatives perform customer support duties including receiving and responding to inquiries from the public, other State and outside agencies. Essential Qualifications One or more years of applicable experience as described in the job duties and graduation from high school or equivalent education. Job Duties <ul><li>Serve as first line of contact to customers via telephone, online, or in person. </li><li>Maintain data, records, and accounts.</li><li>Enter, update, verify, and correct information.</li><li>Review forms, ensurecompletion of documents.</li><li>Collect fees related to transactions.</li><li>Determine customers’ requests, assess document validity, and provide information about programs and services. </li><li>Explain and ensure compliance with federal and State laws, regulations, and policies and procedures.</li><li>Process determination notices.</li><li>Conduct interviews to elicit and record information.</li><li>Gather, research, make determinations, resolve issues, and communicate information.</li><li>Review and approve applications and licensing requirements.</li><li>Maintain confidential information.</li><li>Reconcile transactions.</li><li>Administer tests and process transactions.</li><li>Perform related duties as assigned. </li></ul>Knowledge, Skills, And Abilities This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level. Knowledge Of <ul><li>Applicable federal and State laws, regulations, and agency policies and procedures.</li><li>Standard business practices; writing letters and reports; preparing informational materials. </li></ul>Skill in: <ul><li>Recordkeeping and interviewing techniques.</li><li>Identifying fraudulent documents and verifying security features.</li><li>Identifying and correcting data discrepancies and omissions.</li><li>Reviewing and evaluating information from various sources and responding to requests for information.</li><li>Performing research, information retrieval, and report preparation. </li></ul>Ability to: <ul><li>Maintain a positive and professional attitude towards customers; interact with customers from varying social, economic, educational, and cultural backgrounds.</li><li>Respond to and prioritize multiple phone calls and other requests or interruptions.</li><li>Maintain confidential records.</li><li>Evaluate and respond to complaints; handle stressful situations and difficult customers in a calm and professional manner. </li></ul>Recruiter Contact Information: Sarah Gomez: scgomez@dmv.nv.gov The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Please send direct Inquiries or correspondence to the recruiter listed on this announcement. Benefits Include <ul><li>Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).</li><li>Vacation: Accrual of three weeks of annual leave each year.</li><li>Sick Leave: Accrual of three weeks of sick leave each year.</li><li>Holidays: 12 paid holidays per year.</li><li>Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.</li><li>Deferred Compensation: The State offers a voluntary Deferred Compensation Program.</li><li>No Nevada state income tax.</li><li>Public Service Loan Forgiveness: Eligible due to public sector employment.</li><li>Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay. </li></ul>Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU). For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF). <ul><li>State Holidays The holiday schedule for State employees is established by the Legislature. </li></ul>The Following Are Legal Holidays January 1.............................................. New Year's Day Third Monday in January.................. Martin Luther King, Jr.'s Birthday Third Monday in February................ Washington’s Birthday Last Monday in May........................... Memorial Day June 19................................................ Juneteenth Day July 4.................................................... Independence Day First Monday in September.............. Labor Day Last Friday in October....................... Nevada Day November 11........................................ Veterans' Day Fourth Thursday in November........ Thanksgiving Day Friday following the Fourth Thursday in November...................... Family Day December 25........................................ Christmas Day When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255 01 A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Can you meet this requirement? <ul><li>Yes</li><li>No </li></ul>02 A valid driver's license is required at the time of appointment and as a condition of continuing employment. Can you meet this requirement? <ul><li>Yes</li><li>No</li><li> Required Question</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...