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Customer Success Specialist - Virtual Fencing Technology (REMOTE)
Overview
The Customer Success Specialist will lead in delivering and developing training for end user customers. The position is responsible and accountable for training end users to successfully enter, interpret and analyze all aspects of sensor data. The role will work closely with end customers, technical support, and sales to ensure customer user experience and satisfaction with Vence grazing management technology.
Key responsibilities
- Train end users to successfully enter, interpret and analyze the Vence technology data
- Customize user portal and user reports to improve the user experience with software
- Recommend changes to customers’ current processes allowing for full implementation of Vence technology
- Consult with owners, managers and users as required to improve customer experience
- Ensure all questions are expediently addressed, resolved and documented in CRM
- Recommend additions to quick guides and customer communication for improvements
- Assist with gathering testimonials, case studies and video clips
- Actively raise issues and recommend improvements to support services
- Use project management skills and organization to successfully manage multiple projects at once
- Support the sales process where consultation is needed to help sales prospects feel comfortable with software and reports
- Interface with Engineering to recommend improvements for Vence technology
- Assist marketing to write newsletters and Ag media stories related to Vence technology
- Work with Sales and Marketing to organize User groups and farm demonstrations
Education Minimum Requirement
- Bachelor’s Degree in Animal Health, Agriculture, Business or relevant study is required.
Required Skills/Abilities
- Demonstrated understanding of the beef industry and cattle grazing
- Excellent interpersonal communication and presentation skills
- Flexible and able to adapt to a changing environment
- Able to quickly build trust and rapport with customers
- Time management and strong organizational skills
- Must possess a valid U.S. motor vehicle driver’s license without restriction
- Excellent written, verbal and MS Office skills
- Ability to manage a Customer Relationship Management (CRM) system to track each account and interaction
- Experience working with ranching community preferred
Current Employees apply through internal system; Current Contingent Workers apply through internal system. Note: URLs have been omitted in this refined version.
Legal and Workplace Information
US and Puerto Rico Residents Only: Our company is committed to inclusion and provides accommodations during the application process upon request.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. We comply with affirmative action requirements where applicable. For more information about personal rights under U.S. Equal Opportunity Employment laws, visit the EEOC Know Your Rights materials.
U.S. Hybrid Work Model: Effective September 5, 2023, employees in office-based positions in the U.S. will follow a Hybrid model: three total days on-site per week (Monday - Thursday) and remote on Fridays, with variations by site or organization. This model does not apply to field-based, facility-based, manufacturing-based, or research-based positions, or roles designated as remote.
Compensation: The salary range for this role is $77,700.00 - $122,300.00. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
Benefits: Medical, dental, vision, retirement (401(k)), paid holidays, vacation, sick days, and other benefits. More information about benefits is available through the employer benefits page.
Application: Apply through the company careers site; the posting has an end date outlined in the posting.
Other notes
Travel: 75% travel may be required. Location and other: Remote/hybrid options may be available depending on role. Shift: Day shift. Valid Driving License: Yes. Hazardous Materials: N/A.
