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Director of Eligibility – Encounters
Job Description:
- Understand business and IT strategy and ensure required skills and capabilities are available
- Lead continuous improvement, IT analysis initiatives and special projects across application portfolios
- Establish best practices for requirements gathering, analysis, design, testing and implementation
- Partner across the organization to identify business process improvements and translate them into scalable, efficient and automated systems improvements
- Own delivery, testing and validation, rollout and training, issue triage and resolution
- Apply Critical Thinking, Lean Management, ITIL, Design Thinking and structured systems analysis and design
- Establish, track, measure and refine process metrics
- Act as a trusted advisor across business and technical teams
- Foster user-centric design culture and principles
- Clarify project vision, align design with deliverable goals and communicate vision across the organization
- Oversee analysis, design and testing practices
- Maintain data integrity across multiple systems and resolve inconsistencies
- Mentor and empower the IT Analysis team
- Hire, develop, engage, motivate and manage managers and individual contributors
- Develop and coach future leaders
Requirements:
- 10+ years of related experience
- Experience working with Agile and Lean methods
- Experience moving across different IT departments to gain broader business/industry perspective
- Ability to collaborate across the organization and execute hands-on
- Ability to explain technical issues to technical and business partners
- Ability to solve difficult business problems
- Excellent project management, interpersonal and organizational skills
- Ability to drive and implement ideas in a constantly changing environment
- Experience leading technically challenging, cross-functional projects from inception to implementation
- Demonstrated ability to build skills within the team
- Evolving executive presence
- Experience dealing with ambiguity, solving complex problems and scaling effectively across a large organization and highly distributed team
- Excellent communication skills and ability to adapt messages to technical and business audiences
- Bachelor's degree or equivalent combination of education and work experience may be considered
- Bachelor's degree in Computer and Information Science
Benefits:
- Short-term incentives may be available
- Comprehensive benefits package
- Broad range of health, life, voluntary and other benefits and perks
- Benefits and perks supporting physical, mental, emotional and financial wellbeing
- Equal Opportunity Employer
- Tobacco-free workplace
