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Domestic Relocation Consultant II at Anywhere Real Estate: 100% Remote (US)
Title: Domestic Relocation Consultant II - US Remote
Location: United States
Job Description:
RELOCATION CONSULTANT 2 - REMOTE
PRIMARY FUNCTION:
The Relocation Consultant II serves as the "navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service.
MAJOR DUTIES AND RESPONSIBILITIES:
- Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
- Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
- Demonstrates knowledge of Cartus'' products and services in all interactions with client and customer Coordinate / Facilitate Cartus'' core products and services to assigned customers according to prescribed Cartus standards.
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
- Ensure data integrity in all Cartus systems.
- Maintain compliance with Cartus'' corporate policies, programs, and standards.
- Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
- Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions
- Coordinate ordering, review, analysis of agent prepared BMAs and property action plans
- Coordinate development of agents property action plan and market updates as required by specific client contracts and programs
- Serve as an objective real estate subject matter expert and resource to internal and external customers
- Maintain working knowledge of corporate client policy in management of critical marketing information and events
KEY DIMENSIONS:
- Clear and concise written and verbal communication skills.
- Customer advocacy and superior customer service skills.
- Strategic thinker- strong judgment and decision making skills.
- Interpersonal / Influencing skills
- Detail oriented; ability to multitask
- Ability to work in a team environment
- Cultural awareness
- Innovative and resourceful
- Computer Literacy
- Flexibility
- Manage stress & pressure
- Ability to plan and organize.
QUALIFICATIONS / SELECTION CRITERIA
- Two years prior relocation/ real estate experience with home sale closings
- College degree or equivalent preferred
- Two years Customer service experience in call center environment
- Influential verbal and written communication skills
- Strong organizational and analytical
- Job ShiftDay
- BrandCartus
- Market Minimum Salary25.64
- Market Maximum Salary35.90
- EEO StatementEOE including disability/veteran