ECommerce Sales Specialist

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.

We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Working under minimal supervision of the VP of Sales Operations, referring only exceptional problems and issues for management review or approval, the primary duty of the ECommerce Sales Specialist is to act as a primary Sales resource regarding Sales Operations via all web and ECommerce platforms. The Specialist supports and grows the business via all ECommerce pathways by engaging with Sales and clients to promote the adoption and utilization of these applications. The ECommerce Sales Specialist works primarily with Sales, Product Management, and customers, along with other cross-functional teams within Connection to proactively offer solutions that align with our customer’s purchasing process; while also working with key internal and external stakeholders to improve functionality, collaboration, reporting and process improvement initiatives throughout Connection’s suite of ECommerce platforms and applications.

Conducts requirements analysis with clients on their business needs in order to provide an ECommerce or web procurement solution. Handles walkthroughs and troubleshoots issues with web and ECommerce platforms, as needed. Discovers opportunities within accounts and aligns web and ECommerce based solutions with the customer’s purchasing processes and workflows.

Continually works to build awareness and knowledge base of web and ECommerce solutions within the Connection organization (primarily sales) that can be provided for customers. Creates, subsidizes, and implements training programs for new Account Managers, as well as tenured Account Managers.

Responsibilities

  • Acts as a primary Sales resource, providing assistance as needed for Account Managers and customers regarding Sales Operations via all web and ECommerce platforms including, but not limited to; SWA, IPA/B2B, CCM, EDI, eProcurement.
  • Conducts requirements analysis with clients on their business needs in order to provide an ECommerce or web procurement solution.
  • Handles walkthroughs and troubleshoots issues with web and ECommerce platforms, as needed.
  • Discovers opportunities within accounts and aligns web and ECommerce based solutions with the customer’s purchasing processes and workflows.
  • Continually works to build awareness and knowledge base of web and ECommerce solutions within the Connection organization (primarily sales) that can be provided for customers.
  • Creates, subsidizes, and implements training programs for new Account Managers, as well as tenured Account Managers.
  • Coordinates with other internal departments regarding company-wide initiatives that impact Web users.
  • Develops and utilizes reporting to meet and exceed sales goals.
  • Facilitates web and ECommerce based opportunities such as EDI and eProcurement, presale and ongoing management of existing opportunities.
  • Reviews and updates processes and resources as needed for Account Managers, customers, Training, ECommerce Sales team members and others as necessary.
  • Performs all other duties or special projects as assigned.

Min

USD $25.72/Hr.

Max

USD $32.60/Hr.

Qualifications

  • Intermediate Microsoft Excel skills
  • Basic virtual meeting software knowledge
  • Basic Adobe Acrobat knowledge
  • Strong critical thinking and problem-solving skills to gauge customer needs and develop best ECommerce solution
  • Strong ability to internalize system logic/processes, and leverage knowledge to create solutions for customers.
  • Strong ability to present and solution sell to customers based on process and procurement workflows.
  • Understanding of common purchasing processes and workflows
  • Excellent time management and organization skills with ability to accurately gauge timelines and meet deadlines.
  • Adaptable with ability to switch tasks based on shifting priorities.
  • Articulate with ability to express oneself clearly and professionally in written and oral communication with ability to communicate/train/set clear expectations for Account Managers and customers.
  • Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals
  • Excellent listening skills with ability to receive information completely and understand what is being said
  • Ability to develop original solutions to problems
  • Ability to work with cross-functional teams.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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