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Executive Director-Digital (Customer Product Family)
Executive Director-Digital (Customer Product Family) Location: JACKSON, MI, US Immigration sponsorship: Not eligible for H-1B, TN, etc. Please do not apply if you require sponsorship. This position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa. Hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday, and Thursday at One Energy Plaza headquarters, Jackson, MI. Candidate must be within commutable distance or willing to relocate (relocation package available for qualifying candidates). General Summary of Job Responsibilities This Executive Director role in the Applications & Analytics organization is accountable for leading the Customer Product Family—setting the vision, strategy, and operating model to deliver modern, customer‑centric digital products and experiences at enterprise scale. The role oversees the end‑to‑end product lifecycle, ensuring solutions are aligned to business priorities, deliver measurable customer and business value, and continuously evolve to meet changing needs. This role will build and lead a high-performing, cross‑functional organization, while establishing scalable practices for product delivery, customer insight, and value realization. The leader partners closely with business leaders, Customer organization stakeholders, and enterprise functions to prioritize investments, drive product roadmaps, and ensure alignment between capacity and demand. Through strong leadership, disciplined execution, and governance, this role fosters a culture of product excellence, innovation, and accountability—enabling the organization to deliver seamless, data‑driven customer experiences and advance strategic priorities. Essential Duties and Responsibilities Provide strategic oversight of multiple product portfolios; ensure coordinated delivery of enterprise business value. Optimize resource allocation, workforce planning, and financial investment across digital teams. Establish and monitor performance metrics that drive value, flow, quality, and customer impact. Shape and communicate the digital vision, priorities, and multi‑year strategy for key business capabilities and digital domains. Partner with executives, committees, cross‑functional leadership groups and governance bodies to align digital investments with enterprise priorities and business value. Serve as an enterprise advocate for customer‑centric, data‑driven digital experiences. Lead, mentor, and grow a leadership team across multiple digital disciplines. Foster a culture of accountability, innovation, inclusion, and psychological safety. Champion transformational change, modern ways of working, and adoption of digital operating models across the enterprise. Define and steward digital standards, governance practices, and operating rhythms that promote predictable, scalable delivery. Apply systems thinking and insights to improve organizational effectiveness and reduce waste. Sponsor enterprise‑level continuous improvement initiatives across product families and digital domains. Anticipate evolving digital, workforce, and technology trends. Guide multi‑year capability building to ensure the organization remains digitally mature and future‑ready. Other duties as assigned or may be necessary. Knowledge, Skills, and Abilities Build high‑trust partnerships at the senior executive level; navigate complex organizational landscapes. Skilled in portfolio management, resource strategy, and operational performance. Communicate with clarity at an executive level; influence decisions across functions and governance bodies. Deep understanding of digital disciplines, modern product organizations, and the workforce needed to support them. Connect enterprise strategy to digital capability, workforce, and portfolio needs. Define standards, drive organizational adoption, and use systems thinking to improve performance. Education and Experience Bachelor's degree in IT or related field and 12+ years of progressive leadership experience overseeing large cross‑functional digital or product organizations, with a track record of driving enterprise‑level digital transformation and delivering measurable business outcomes. (OR) Associate degree in IT or related field and 14+ years of progressive leadership experience overseeing large cross‑functional digital or product organizations, with a track record of driving enterprise‑level digital transformation and delivering measurable business outcomes. (OR) High school diploma and 16+ years of progressive leadership experience overseeing large cross‑functional digital or product organizations, with a track record of driving enterprise‑level digital transformation and delivering measurable business outcomes. Why Should You Join Our Team? We foster a culture that supports career development, growth, and stability, and we take pride in offering our co‑workers excellent benefits and compensation packages. We deliberately create an inclusive culture that values diversity, support, and empowerment. What We Offer Competitive compensation packages Medical, Dental, and Vision 401k with company match Paid parental leave Up to 13 paid holidays Paid time off Educational assistance program Diversity, Equity & Inclusion We value diversity, equity, and inclusion. We treat employees with respect, treat each other fairly, and value each other’s opinions. We create safe spaces where everyone can be who they truly are. We encourage challenging conversations and diverse perspectives. Equal Employment Opportunity Statement All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin. Consumers Energy is an Equal Opportunity Employer. Please review our Equal Employment Opportunity Policy, Family and Medical Leave Act, and Military Leave Allowance. CMS Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our team at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. ACCOMMODATION NOTICE: Federal law and many state laws require employers to make accommodations to disabled applicants and employees where the accommodation does not impose an undue hardship on the employer. For those applicants seeking a position within the State of Michigan, a disabled individual needing accommodation for employment must notify the employer in writing within 182 days after the need is known or should have been known. Michigan law provides that failure of a Michigan employee to properly notify the employer will preclude any claim that the employer failed to accommodate the disabled individual. However, this does not waive an individual’s right under the Americans with Disabilities Act of 1990, as amended, which sets no time limit for requesting an accommodation nor does it require such accommodation in writing. #J-18808-Ljbffr
