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Field Warranty Manager -Phoenix, AZ

October 23, 2026

Field Work Arrangement: This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the Phoenix, AZ territory or be willing to relocate to Phoenix, AZ or a surrounding area approved by leadership within 60 days of the start date.

The Role

As a Field Warranty Manager, you’ll be responsible for providing warranty process support to our dealers. You’ll work with dealer partners to monitor warranty data and perform direct contact to review Job Cards, observe dealer processes, and make recommendations on improvements. If you’re energized by using a combination of technical and people skills to make a measurable impact, this role has a lot to offer.

What You’ll Do

Serve as a trusted advisor to dealership leadership while coaching and counseling field team members and dealerships on warranty activities, requirements, resources, and improvement opportunities.

Serve as a subject matter expert on GM Service Policies and Procedures and the Global Warranty Management System (GWM), and provide timely responses to questions submitted through the regional warranty mailbox and other media.

Lead warranty issue escalation and resolution for matters up to $50,000, coordinating stakeholders as needed.

Deliver training on warranty processes and functional execution at dealerships and support regional warranty training sessions.

Support District Managers of Parts and Service (DMPS) and dealer groups by presenting warranty topics at Service Club meetings.

Coach dealerships on feedback from the Warranty Parts Center and partner with Brand Quality Managers to support issue identification, resolution, and follow-through.

Collaborate with the Warranty Support Center (WSC) and Dealer Business Center (DBC) to promote effective and consistent warranty administration.

Counsel dealerships on achieving 100% completion of Field Actions before vehicle delivery, support compliance with Service Training Standards, and assist with Field Action and recall-related questions.

Act as a change agent by analyzing field findings, developing action plans, and presenting practical options and recommendations to senior leadership.

Your Skills & Abilities (Required Qualifications)

Bachelor’s degree in Automotive/Technical, Business, related fields or equivalent professional experience.

5+ years of experience in Service, Warranty, or Operations.

Knowledge and understanding of dealership service systems and processes.

Experience using Global Warranty Management and related service platforms.

Strong problem solving skills with an innovative mentality.

Proficiency in data analysis, reporting, and visualization tools.

Ability to travel up to 75%.

Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed.

What Can Give You a Competitive Advantage (Preferred Qualifications)

MBA or advanced degree preferred.

Excellent written and verbal communication skills, with the ability to influence, inform, and build credibility across all levels.

Proven ability to leverage data and analytics to identify insights, solve complex problems, and drive business performance.

Strong strategic thinking and business planning skills, with the ability to align dealership objectives to broader organizational goals.

Demonstrated ability to build and maintain effective relationships with internal and external stakeholders.

Results-oriented mindset with a track record of driving performance, leading change, and delivering measurable outcomes.

Ability to manage multiple priorities, adapt to ambiguity, and thrive in a fast-paced, evolving environment.

Strong problem-solving skills with the ability to identify root causes, develop solutions, and implement process improvements.

Self-motivated and proactive, with the initiative to take ownership and drive continuous improvement.

Customer-focused approach with strong conflict resolution and relationship management skills.

Bi-lingual English & Spanish

Advanced computer data and analytics skills

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...