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Flex Shopper - Full Time
Job Responsibilities
- Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices
- Ensure product and order accuracy through meticulous verification and quality control processes
- Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences
- Keep staging area organized and free of clutter
- Handle in-store and online order returns and pickups
- Comply with government regulations such as age verification requirements for restricted items
- Assist with customer inquiries and provide store information
- Maintain knowledge of product and promotional events
- Maintain a positive work environment
- Communicate clearly, collaboratively and courteously
- Attend all meetings assigned by Leadership, including daily huddles
- Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
- Maintains operational standards including but not limited to safety and store security protocols
- Ensure adherence to all company policies, procedures, and regulatory requirements
- Performs other duties as assigned by store or company leadership
Job Skills & Requirements
- Strong customer service, hospitality and problem-solving skills
- Detail-oriented with multi-tasking capabilities
- Flexible availability including nights, weekends, and holidays
- Adaptability to work in high demand / peak hours
- Willingness and ability to cross-train to support other teams and tasks
- Adaptability to learn new technology-driven solutions
- Thrive in a fast-paced retail environment
- Clear communication and team collaboration skills
Qualifications
- No prior retail experience required
- High school diploma or equivalent preferred
- Sufficient English language proficiency to prepare and shop customer orders
- Must be 18+ years old
Physical Requirements / Working Conditions
- Stand/walk for 4-8 hours per shift
- Lift up to 50 pounds
- Work in various temperature environments (freezer to 90°F)
- Perform tasks in outdoor and indoor environments
- Perform repeated motions: bending, reaching, grasping, twisting, squatting
- Operate standard retail equipment safely
- Exposure to FDA approved cleaning chemicals
- May require use of ladders and other E-Commerce equipment
New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
