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Front Desk Agent -$250 Sign-On Bonus!
Job Description Job Description Front Desk Agent – $250 Sign-On Bonus! Join the Hilton family and be the first to welcome our guests with exceptional service and a smile. We are looking for a Front Desk Agent to be the welcoming face of our hotel, providing exceptional service that embodies Hilton’s commitment to hospitality and excellence. As the first point of contact, you’ll play a key role in ensuring each guest’s stay is seamless, comfortable, and memorable. New Team Members Receive a $250 Sign-On Bonus! Key Responsibilities: Greet and assist guests with check-ins and check-outs, ensuring a smooth and efficient process that meets Hilton standards. Manage reservations using the property management system (PMS); assist with inquiries, modifications, and cancellations. Provide prompt and professional responses to guest questions, concerns, and requests, ensuring a positive and welcoming experience. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and support daily hotel operations. Accurately handle guest payments, including room charges and incidentals. Securely process all forms of payment. Promote and enroll guests in the Hilton Honors loyalty program, clearly communicating its benefits. Comply with hotel safety, security, and emergency procedures, along with local, state, and federal regulations. Assist with guest services, including luggage handling, transportation, and general concierge duties. Safely operate the airport shuttle, ensuring timely pickups and drop-offs in accordance with the schedule or guest needs. Qualifications: Previous customer service experience is required; experience in front desk or hospitality is strongly preferred. Excellent communication and interpersonal skills, with the ability to multitask in a dynamic environment. Familiarity with hotel PMS systems, especially OnQ and PEP by Hilton, is a plus. Strong attention to detail and a passion for guest service. Valid driver’s license with a clean driving record (minimum 5 years). Availability to work flexible shifts including mornings, evenings, weekends, and holidays.
Required qualifications:
- Previous customer service experience
- Excellent communication and interpersonal skills
- Familiarity with hotel PMS systems (OnQ and PEP by Hilton is a plus)
- Strong attention to detail
- Valid driver’s license with a clean driving record (minimum 5 years)
