GM

About the position

AES Restaurant Group, LLC, a franchisee of Arby’s operating restaurants across 344 locations in 20 states, is seeking a Restaurant General Manager. The manager leads the restaurant team to provide a positive work environment and dining experience, and supports the development, safety, and well-being of employees through coaching, mentoring, and care. The role uses AES systems to manage restaurant operations and is accountable for service, guest satisfaction, financial results, workplace safety, and food and labor performance. AES describes its culture as goal-oriented and says it offers competitive compensation and a bonus plan, with opportunities to develop skills.

Responsibilities

  • Ensure the team provides outstanding service and satisfies guests.
  • Hire, train, coach, and develop team members.
  • Use AES systems to run the restaurant, including preparing accurate projections and schedules.
  • Implement restaurant controls, especially cash and inventory controls.
  • Set and meet restaurant goals for service, operations, and financial results.
  • Manage restaurant operations and profit and loss.
  • Monitor guest satisfaction, customer service, speed of service, quality control, and workplace safety.
  • Monitor food and labor variances and take appropriate action to improve results.
  • Follow government regulations, employment law, food safety requirements, operations policies, and cash policies; implement accounting controls.
  • Communicate respectfully with guests and the team, listen, delegate responsibility, and uphold standards of integrity and customer satisfaction.

Requirements

  • Must have a reliable vehicle and a valid driver’s license.
  • Must be ServSafe certified or capable of obtaining certification.
  • Ability to work in warm and cold temperatures.
  • Ability to stand for 8–10 hours.
  • Ability to lift up to 50 pounds.
  • Ability to climb ladders for general maintenance.
  • Ability to bend, squat, twist, pull, and reach.
  • Skills in coaching and developing, hiring and staffing, leadership, listening, and delegating responsibility.
  • Emotional resilience and patience.
  • Ability to work in a fast-paced environment and think on your feet.
  • Experience or ability in P&L management, operations management, restaurant management, and managing food and labor costs.

Benefits

  • Competitive bonus program and compensation plan
  • Health insurance
  • Paid time off (PTO)
  • Employee rewards and recognition program
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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