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Help Desk Support - Part Time Weekend Shift - Remote Job at reputed company in Hopkins
• JOB DESCRIPTION • Job Description • reputed company is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States - we have a part-time IT Helpdesk Support Specialist position available for weekend shift. • Two 12-hour shifts, flexible hours. • This person can work remotely and will provide a range of duties focused on delivering technology to support operational needs and personal technology devices/equipment. • The ideal candidate will provide support via phone, email, remote desktop control, and desk-side support for office and field users across multiple office/shop locations. • Work hours include regularly scheduled business hours and after-hours coverage. • reputed company Note: This position isn't scheduled to sponsor a work visa. • Responsibilities • Accept reputed company IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system) • Attempts to resolve most of the support requests upon first contact with the user • Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management • Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images • Participate in new hardware and software rollouts • Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively • Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts • Support mobile device technology service requests and manage reputed company Intune system for phones and tablets across the company • Responsible for allocating/purchasing new and used devices as requested and approved • Participates in companywide initiatives or projects as it relates to technology, equipment, or services • Administer user management controls over company software systems • Other duties as assigned • Required Skills and Education • Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications • Two+ years experience in all the following applications: Windows 10, Office 365, and reputed company iOS • Basic understanding of networking and DNS • Good understanding of computer systems, mobile devices, and other tech products • Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems • Ability to clearly communicate technical concepts, in reputed company and written form, to technical and non-technical audiences • Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision • Willingness to travel to all LSC locations, business functions, and training as needed for work • Additional certifications in reputed company, reputed company, or similar technologies are a plus • Physical Demands of Position Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment. • Working Environment Standard office environment, On-site office environment, diverse industrial environments, frequent PC usage, fax machines, copy machines, phones, trailer environment. • Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. • Full-time employees may be eligible for the following benefits: Medical • Dental • Vision • Basic and Supplemental Life and AD&D • Long Term Disability • Voluntary Short Term Disability • Healthcare & Dependent Care Flexible Spending Accounts • Health Savings Account • Paid Time Off (PTO) • Paid Holidays • Tuition Reimbursement • Referral Bonus Program • 401(k)/Profit Sharing • 100% ESOP (Employee Stock Ownership Plan) • Employee Assistance Program • Will Preparation Resources • Worldwide Travel Assistance • Salary Range The expected pay range is $23 - $31/hour based on experience and qualifications plus a discretionary bonus and employee stock program. • #LI-WM1 • #LI-REMOTE Apply tot his job Apply To this Job
