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[Hiring] Wholesale Manager @Barstool Sports
Role Description
We are hiring a Wholesale Manager for Old Row within the Barstool Sports Commerce Department. This is a remote position responsible for growing wholesale accounts, developing new retail relationships, and managing day-to-day customer needs. The ideal candidate is organized, relationship-driven, and thrives in a fast-paced environment.
What You’ll Do:
-
Sales
- Develop and grow existing wholesale accounts within an assigned territory.
- Prospect and open new retail accounts through outbound calls, emails, in-person visits, and other sales initiatives.
- Build strong relationships with buyers by providing excellent customer service and product knowledge.
- Attend regional and national trade shows, markets, and sales events to present seasonal collections and generate new business.
- Travel regularly throughout the assigned territory to visit retail partners and identify growth opportunities.
- Analyze sales trends, inventory performance, and account opportunities to support business growth.
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Managing Client Accounts
- Maintain strong relationships with wholesale customers and serve as the primary point of contact.
- Address customer questions, concerns, and account needs in a timely and professional manner.
- Send invoices to customers whose credit cards have failed through the automated invoicing system.
- Send invoices for customers who are on terms once their orders have shipped.
- Provide exceptional customer service throughout the entire wholesale account lifecycle.
-
Order Processing
- Receive and process reorders from customers via phone, email, or the Elastic wholesale platform.
- Verify order details and delivery instructions with the operations team.
- Coordinate with operations to ensure timely fulfillment and prioritize orders based on potential escalations.
- Provide clients with order confirmations and tracking information.
- File claims for lost packages and coordinate resolutions with customers and internal teams.
- Issue replacement orders through Elastic for damaged or short-shipped items.
-
Collaboration
- Work closely with internal teams including sales, operations, production, logistics, finance, and accounts receivable.
- Coordinate with external partners and wholesale customers to ensure exceptional retailer support.
- Assist with showroom preparation, sample organization, and trade show logistics.
- Support the Wholesale team with reporting, data entry, forecasting, and other operational projects.
- Proactively identify account and operational issues and work cross-functionally to develop solutions.
- Contribute to process improvements and other initiatives that support the growth and efficiency of the wholesale business.
Qualifications
- Experience in wholesale sales, account management, customer service, or a related role within the apparel, retail, or consumer goods industry.
- Proven ability to develop existing accounts and prospect new retail business.
- Strong relationship-building and communication skills.
- Excellent organizational skills and attention to detail.
- Ability to work collaboratively with multiple cross-functional stakeholders.
- Ability to thrive in a fast-paced, all-hands-on-deck working environment.
- Intermediate Excel/Google Sheets skills, including VLOOKUP, XLOOKUP, and INDEX/MATCH, with a desire to continue developing these skills.
- Experience with wholesale software; Elastic, NuOrder, or Joor experience is a plus.
- Strong analytical and problem-solving skills with the ability to identify opportunities and resolve issues.
- Self-starter who can proactively identify needs and follow through on solutions.
- Willingness to travel within the assigned territory and attend regional and national trade shows.
- Excellent written and verbal communication skills.
Benefits
- Competitive medical, dental, and vision insurance; Flexible Spending Accounts and Commuter Benefits.
- A 4% 401(k) employer match.
- Unlimited vacation time, including Summer break in July and Holiday break in December.
- Monthly employer contribution towards cell phone reimbursement.
- Employee discount to the Barstool Sports store.
- Financial wellness benefits through Origin.
- A monthly stipend for UberEats.
