HubSpot CRM Administrator

About the position

We’re looking for a HubSpot CRM Administrator to help maintain, improve, and evolve a growing HubSpot environment. This is a hands-on role for someone who understands that a CRM is more than just a database. You’ll work with the existing HubSpot setup, help refine processes, support new requests and features, troubleshoot issues, maintain data quality, and make thoughtful improvements that keep the system working reliably as the business grows. You’ll be working closely with the team to understand how the HubSpot account is structured and how different workflows, processes, and configurations connect. The goal is not simply to make changes, but to make the right changes without disrupting what is already working.

Responsibilities

  • Administer and maintain the HubSpot CRM environment
  • Review and improve existing CRM processes, workflows, and configurations
  • Build and customize HubSpot functionality based on business requirements
  • Implement new requests, features, and process improvements
  • Troubleshoot CRM issues and identify practical solutions
  • Support workflow and automation configuration
  • Create and maintain reports and dashboards
  • Help maintain clean, accurate, and reliable CRM data
  • Identify data hygiene issues and support ongoing data cleanup
  • Review the existing HubSpot architecture before implementing significant changes
  • Assess how new configurations or requests may affect existing workflows and processes
  • Help document processes and CRM configurations where needed
  • Collaborate with stakeholders to understand requirements and translate them into effective HubSpot solutions
  • Continuously look for opportunities to make the CRM more efficient, scalable, and user-friendly

Requirements

  • Hands-on experience administering HubSpot CRM
  • Strong understanding of HubSpot's CRM functionality, workflows, properties, reporting, and configuration
  • Experience customizing HubSpot based on business and operational requirements
  • Experience troubleshooting CRM and workflow issues
  • Strong understanding of data hygiene and CRM data management
  • Ability to understand how different parts of a CRM environment interact with one another
  • Strong attention to detail, particularly when making changes to an established CRM
  • Good analytical and problem-solving skills
  • Ability to take a request, understand the underlying business need, and determine the best way to implement it
  • Comfortable working independently and managing multiple requests or priorities
  • Strong written and verbal English communication skills
  • Ability and willingness to work US business hours
  • Windows 11 PC (Mac not supported)
  • 16 GB RAM
  • Dual monitors
  • Webcam and headset
  • i5 processor or higher
  • Fibre internet with a wired connection (Ethernet cable)
  • Backup power solution
  • Microsoft Teams / Office 365

Nice-to-haves

  • Thinks beyond simply completing a configuration request and considers the impact of the change
  • Enjoys improving processes and finding better ways to use a CRM
  • Is naturally curious about how systems work
  • Can troubleshoot issues methodically rather than relying on trial and error
  • Takes data accuracy and system integrity seriously
  • Can balance business needs with good CRM administration practices
  • Is comfortable working with both technical and non-technical stakeholders

Benefits

  • Pay is dependent on experience and level of expertise.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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