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Inbound Patient Account Services Specialist (Remote)
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
An Inbound Patient Account Services Specialist advocates for the patient and portrays "We Care" by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.
We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.
Key Responsibilities of the Inbound Patient Account Services Coordinator:
- Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient's journey from order to reimbursement for services.
- Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
- Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
- Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
- Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
- Record, review, and take next steps to follow-up and resolve patient concerns.
- Gather and examine patient information to determine eligibility for payment plans.
- Meet call center metrics that include call volume and call quality.
- Use technology to effectively liaison with other departments across CVS Specialty.
- Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.
Required Qualifications:
- 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
- Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.
- Effective written and verbal customer service skills.
- Ability to work independently and on a team.
- Ability to offer emotional support and empathy.
- Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am - 8:00pm EST (Monday - Friday).
Preferred Qualifications:
- 1 year experience in healthcare billing, collections practices, and/or infusion services.
- 1 year experience in pharmacy billing and reimbursement.
Education
- Verifiable High-school diploma or GED required.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 10/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Remote
Skills:
Billing, Call Centers, Call Volume, Computer Skills, Concurrent Versions System (CVS), Credit and Collections, Customer Support/Service, Establish Priorities, Geography, Healthcare, Healthcare Reimbursement, Incentive Programs, Leadership, Medical Billing, Medical Records, Metrics, Microsoft Excel, Microsoft Outlook, Microsoft Word, Organizational Skills, Patient Follow-up, Pharmacy, Presentation/Verbal Skills, Reimbursement, Safety/Work Safety, Team Player, Time Management, Trend Analysis, Writing Skills
CVS Health Corp
CVS Health offers a world of promising job opportunities across a diverse range of careers in everything from corporate and pharmacy roles to retails positions. No matter where you work at CVS Health, your unique skills, talents and abilities are welcome and valued. We recognize and reward greatness and want our employees to know their work is making a difference in the lives of millions. Join us today. Together we can continue making innovative, high-quality health and pharmacy services safe, affordable and accessible – for all.
Company Size:
10,000 employees or more
Industry:
Biotechnology/Pharmaceuticals
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