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Incident Management Specialist I at ArcBest Corporation: 100% Remote (Fort Smith, AR)
Title: Incident Management Specialist I
Location: Fort Smith, AR - Old Greenwood Campus
Workspace
Remote
Pay Type
Hourly, Full-Time
Job ID
29756
Job Description:
Job Description
The Incident Management Specialist provides assistance with Safety and Security questions for ABF Freight, its subsidiaries, and outside customers.
Responsibilities
- Answer the Safety Emergency Hotline and log information for all accidents, complaints, and incidents occurring within the corporation, including hazardous material general questions, shipping paper requirements, and placarding.
- Determine course of action when receiving Emergency Hotline calls which may require extensive research with diverse resources and coordinate emergency response as needed.
- Receive, collect, and process information from roadside inspections, service center inspections, non-conformance, accident reports, injury reports, security, complaints, safety award program, driver qualification files, and incidents of workplace violence.
- Receive medical status and documentation for injured employees, classify injuries for OSHA, and process employee injury discussion reports for Claims Department.
- Train, coach, guide, and support ABF supervisors and drivers on Hours-of-Service compliance questions and log edits, including proper completion and annotation of driver logs.
- Review videos recorded on the road facing cameras in ABF tractors, classify accidents for prevention solutions, and assign appropriate personnel for coaching when needed.
- Evaluate site alarm calls and analyze and evaluate CCTV footage as directed by ABF Security to determine if repairs are needed or if law enforcement should be dispatched.
- Update driver credentials within the ELD dashboard.
- Troubleshoot and fix hardware and software issues with handheld devices.
- Train and guide field and GO personnel in Hours-of-Service, Hazardous Material handling, usage of handheld devices, electronic time clocks and on-board electronic logging devices.
- Manage incidents and direct field personnel involving hazardous and non-hazardous material spill and coordinate waste disposal between service centers and environmental management vendors.
- Maintain records, such as hazardous and non-hazardous waste manifests and associated documents and upload DoT reportable 5800 reports to PHMSA.
- Analyze hazardous material bills of lading and propose solutions to expedite shipment movement.
- Analyze and collect data to identify areas of concern and develop fact-based corrective and preventative initiatives to heighten safety awareness, promote safe Hours-of-Service driving behavior, reduce violations and improve retention, as well as develop controls for problem prevention.
- Interpret, implement, and ensure Company and departmental policies and procedures are followed and adhered to including the enforcement of Federal Motor Carrier Safety Regulations.
- Monitor, facilitate, and answer questions relating to the company drug and alcohol program policy.
- Coordinate post-accident required testing with approved vendors for drug screens and breath and alcohol tests.
- Test and review safety technology.
- Collect and distribute information for vehicle accident reviews.
- Perform root cause analysis and develop checklists for typical problems pertaining to accidents and injuries.
- Investigate speeding events and determine driver responsibility.
- Work holidays, nights, and/or weekends to provide adequate staffing to ensure 24/7/365 coverage in the Safety and Security Support Center.
- Participate in an after-hours on-call rotation.
- Travel as needed to support business operations.
- Other duties and projects, as assigned.
Requirements
Education:
- Bachelor's Degree in Criminal Justice, preferred
- Risk Management experience is a plus.
Experience:
- 2 years of equivalent experience, preferred
Computer Skills:
- Proficient in Microsoft Office Suite, preferred
Additional Requirements:
- Detailed understanding of the work environment of ABF Freight and all subsidiaries.
- Broad understanding of Hours-of-Service and hazardous material handling.
- Knowledge and experience in processing reports and maintaining files, preferred
Competencies:
- Accountability
- Coaching Others
- Conflict Management
- Decision Making and Critical Thinking
- Employee Health and Safety
- Problem Solving
- Process Management
- Producing Results
Other Details
Work Hours:
- Work hours vary based on scheduling to provide market coverage during normal business hours. Service is provided 24/7/365.
Travel Requirements:
- Minimal (0%-25%)
Compensation:
- This is a hourly position paid weekly.
About Us
ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 220 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
