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Lead Associate
This role requires open availability seven days a week, and flexibility to work at various sites within 10 miles of the primary Operations site in the San Francisco metro area (as needed).
Join our dedicated team and contribute to a dynamic culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. As a Lead Associate, you'll be at the core of our fastest delivery operation, enhancing customer shopping experience. The ideal candidate possesses strong attention to detail, efficiently prioritizes tasks, demonstrates a willingness to learn, and maintains a commitment to delighting our customers.
What it's like at our site(s):
Safety. Your safety is important to us, so we provide safe working conditions.
Surroundings. You"ll be working in retail warehouse environment with various equipment- shopping carts, pallet jacks, stock dollies, and a variety of products, including food and alcoholic beverages. You"ll also interact with our digital shopping technology.
Activity. Work involves frequent movement between different areas, standing while conducting most tasks, and some lifting. You may need to reach into coolers or freezers.
Noise level. Sound levels are minimal, what one would expect in a retail warehouse environment.
Dress code. Relaxed, with a few rules to follow for safety. Comfortable, slip-resistant, closed-toe shoes are also required for safety. Additional protective and visibility gear may be required.
New site opening: If you're applying to a site that hasn't opened yet, you'll help prepare the team for its first customer orders. This may include tasks like setting up shelving and unloading product deliveries. You'll also have an extended training and onboarding period, which may be at a nearby Amazon site.
Key job responsibilities
- Support, motivate, and model desired behavior for the rest of the team
- Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site
- Maintain a clean, sanitary, safe, and organized workspace
- Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs
- Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches
- Maintain a key to the site, and open and close following the proper procedures.
- Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
- Receive truck deliveries
- Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
- Participate in associate onboarding as required
- Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery
- Perform front-line duties whenever necessary
- Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
- Utilize inventory management systems to scan, process, and count product
- Perform additional duties as assigned
You'll also need to be:
- At least 18 years old, and authorized to work in the United States
- Able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Able to use carts, dollies, hand trucks, and other gear to move items around
- Able to go up and down stairs (where applicable)
- Available to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- On site for the entirety of your shift
Skills:
Best Practices, Beverages, Continuous Improvement, Customer Experience, Customer Support/Service, Detail Oriented, Establish Priorities, Food and Beverage Industry, Inventory Management, Needs Assessment, Onboarding, Organizational Skills, Pallet Jack, Problem Solving Skills, Process Safety Management, Retail, Safety Process, Safety/Work Safety, Seafood Department, Shopping Carts, Training/Teaching, Warehousing
Amazon.com Inc
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit
Company Size:
10,000 employees or more
Industry:
Retail
1994
Website:
