Licensed Healthcare Agent job at Chewy in AZ, FL, KY, TX

  • Title: Licensed Healthcare Agent
  • Location: USA - Arizona, Florida, Kentucky, or Texas, Remote

Job Description:

Full time

job requisition id

R29773

Job Description:

  • Healthcare Agent Licensed – Pet Insurance (Remote)
  • Pay Rate: $21.00/hour
  • Location: Remote (Must reside in one of the following states: Arizona, Florida, Kentucky, or Texas)

Do you have a passion for helping animals and hold an active Property & Casualty Insurance license? Join Chewy Insurance Services and help pet parents protect their beloved companions through comprehensive pet insurance coverage and exceptional customer service.

We are seeking dynamic and motivated individuals to join our team as Healthcare Agent Licensed Trainee. In this role, you will educate pet parents, guide them through enrollment, and ensure they select the coverage options that best meet their needs.

Why Join Chewy Insurance Services

Competitive pay and benefits

Opportunity to make a meaningful impact for pet families

Career growth within a rapidly expanding sector

Supportive and collaborative team culture

Key Responsibilities

Respond to inbound warm leads from pet parents interested in pet insurance policies

Use a consultative approach to assess customer needs and recommend appropriate coverage

Educate customers on policy details, coverage options, and benefits

Confidently and empathetically address objections to build trust

Guide customers through the enrollment process and ensure accurate documentation

Meet or exceed enrollment targets while maintaining regulatory compliance

Utilize internal systems to provide a seamless customer experience

Collaborate with insurance partners and maintain knowledge of Chewy’s pet insurance offerings

  • Handle healthcare and customer service inquiries via phone, email, and chat as needed
  • Qualifications

Active General Lines for Property & Casualty Insurance license in your home state (required)

Ability to obtain and maintain non-resident licensure in all 50 U.S. states

Ability to pass a background check, additional insurance screenings, and fingerprinting as required

2+ years of insurance sales experience preferred

2+ years of customer service experience

Strong consultative selling and objection-handling skills

Excellent communication skills

Familiarity with pet insurance or the broader insurance industry is a plus

Comfortable using multiple systems for data entry and customer interaction

Flexibility to work shifts, including evenings, weekends, and potential overtime

Training

Three weeks of virtual training

Monday through Friday

9:00 AM – 5:30 PM ET

Technical Requirements (Remote Work)

Reliable wired internet connection (minimum 30 Mbps download / 10 Mbps upload)

Dedicated, distraction-free workspace

Cell phone or tablet for two-factor authentication

Ability to receive SMS messages and phone calls

  • Compliance with insurance licensing location requirements
  • Important:
  • Applicants must provide complete and transparent information regarding any criminal background history on their pre-employment application, including misdemeanors, felonies, and dropped charges.

If you are a licensed insurance professional who is passionate about helping pet parents and interested in building a meaningful career in pet health protection, we encourage you to apply.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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