Manager, Digital User Experience - Remote

Overview ? Who we are Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.As the only rapidly growing retailer, you may know us as your friendly neighborhood store.You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee and Big Bite .Brain Freeze is a 7-Eleven registered trademark for our 53-year old Slurpee and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.But there's a lot more to our story and much more left to be written.We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90years ago.It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.Today we are redefining convenience and the customer experience in big wayswe are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.? How we lead At 7-Eleven we are guided by our Leadership Principles.Be Customer Obsessed Be Courageous with Your Point of View Challenge the Status Quo Act Like an Entrepreneur Have an It Can Be Done Attitude Do the Right Thing Be Accountable Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.? About This Opportunity Responsibilities As a UX Manager you will manage a team of UX designers focused on building the next wave of innovative products and services.UX Manager will be partnering with R&D Product and Technology leaders to define and drive high quality design deliverables across the product design initiatives.Key Responsibilities and Duties :Provide UX program oversight of all the R&D innovation space initiatives Lead a group of UX designers, inspire and mentor them, serve as a champion of their work, guide them, and elevate their efforts to the next level Collaborate with key stakeholders, product, and technical leaders to gain alignment and shared understanding of the product vision and key goals Contribute to strategic decisions that shape the future of the 7-Eleven customer experience Partner with key stakeholders, product, and technical leaders to gain alignment and shared understanding of the product around its vision and key goals Anticipate bottlenecks, provide escalation management, and articulate risks, trade-offs, and recommend priorities based on balancing customer needs, business needs and technical constraints Gather feedback from others, and provide coaching and mentoring of direct reports Qualifications Qualifications and Skills :Creative problem solver who leans into collaboration to create delightful experiences Strong business acumen and experience in managing multiple stakeholders and leadership expectations Strong expertise of the user-centered design process, methods, principles, and skills Excellent leadership, communication, project management, and organizational skills Knowledge and understanding of Agile, Lean UX and Mobile First Proficient in all areas of UX design including interaction design information architecture, visual design prototyping and user research Experience working on a product from inception to shipment Solid proficiency in design, prototyping and collaboration tools including Sketch, Figma, Adobe suite, and Miro Degree will preferably be in HCI or Computer Science.Experience will be considered in lieu of degree #LI-NS1 #LI-TH1 #DCE-THA #DICE INDSJ711IT. Experience: 8 years required

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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