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Maternity Case Management Supervisor
Job Description:
- Manage Case Management staff in the day-to-day operations of the Maternity Case Management department
- Oversee and adjust work queues to maintain workflow balance
- Monitor and facilitate adherence to department and company metrics
- Train new hires and current staff
- Support case management staff and the company program
- Assess the Maternity Case Management program for opportunities to improve efficiencies and outcomes
- Support team members and clients in daily department operations
- Meet regularly with staff to gather feedback and address concerns or issues
- Oversee team caseload in the medical management system and adjust assignments as needed
- Conduct regular case reviews in addition to staff assessments
- Provide emergency coverage for Case Management caseloads as needed
- Report to the Manager of Maternity Case Management
- Work closely with management staff to implement a culture and work environment promoting continuous improvement
Requirements:
- Registered Nurse (RN) with a current, unrestricted license is required
- BSN is strongly preferred
- Three or more years of experience in a Case Management role is required
- Previous experience in a Maternity case management program preferred
- Experience in a team lead or supervisory role managing nursing staff is desired
- CCM certification required within the timeframe specified by company policy
- Must be available to stay late, as needed, to manage staff and caseloads
- Experience with NCQA standards preferred
- Must have demonstrated strong problem-solving skills
- Must have proven track record of utilizing tact, diplomacy, and strategic thinking in addressing issues and changes in company policy, etc.
- Must be self-motivated and willing to learn multiple tasks
- Must be well organized and able to prioritize tasks
- Must have good computer skills and be familiar with using Microsoft Office (Word, Outlook etc.)
- Must demonstrate accuracy in spelling and documentation
- Must have commitment to excellence in customer service
Benefits:
- Accommodation to interview available for individuals with disabilities
- Equal employment opportunity consideration regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status
