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Mental Health Management Consultant, LPC/LCSW/LMFT
Job Description:
- Provide management consultation enhancing employee wellbeing and workplace effectiveness
- Coordinate and deliver virtual critical incident response
- Complete management referral intakes according to established guidelines
- Assure appropriate placement of management-referred employees
- Provide guidance regarding EAP protocols to counselors
- Complete daily incoming-queue shifts and meet speed-to-answer service-level requirements
- Provide follow-up regarding employee compliance and feedback to supervisors, HR, and managers
- Confirm necessary paperwork and signed releases are in place for coordination with providers and HR/managers
- Provide limited after-care monitoring to ensure employee safety and treatment continuation
- Assess risk and manage member and organizational crises through in-the-moment support, triage, safety planning, and follow-up
- Identify and problem-solve barriers or disruptions to care with leadership support
- Act as a subject matter expert on customer benefits ecosystems and programs
- Provide appropriate member referrals and support the navigation team
- Maintain accurate, complete documentation meeting risk-management and regulatory requirements
- Use AI tools thoughtfully, apply human judgment to AI outputs, and build AI fluency
Requirements:
- LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience
- Independent licensure required
- SAP qualified preferred
- CEAP certification preferred
- Supervisory experience and/or experience working with management and human resource professionals preferred
- Crisis management and SUD experience
- Familiarity with basic terminology and concepts used in employee assistance/human services programs
- EAP experience
- Experience delivering and coordinating critical incident response required
- Experience working with diverse populations; bilingual preferred
- Knowledge of healthcare settings and community resources
- Tech and computer savvy; very comfortable adopting new technologies and platforms and efficient in tech-related tasks
- Excellent written and verbal communication skills
- Able to go above and beyond, multi-task, and context switch
- Must be eligible to work in the U.S.
- Must not be actively employed with direct competitors during employment with Spring Health
Benefits:
- Competitive total rewards package
- Stock options
- Benefits
- Equal opportunity employment
- Reasonable accommodations for qualified individuals with disabilities and disabled veterans
