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Part-time Client Care Coordinator

September 29, 2026

Inside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. Their branded portfolio, BoldTrail, includes BoldTrail front office, BoldTrail Back Office and BoldTrail Recruit, solutions that create a complete tech ecosystem for clients, and deliver seamless end-to-end operations, to scale success at any level. BoldTrail delivers a unique technology ecosystem through custom branding, robust integrations, and high-quality add-on solutions, and delivers the next generation of the company’s legacy brands, including kvCORE, BoomTown, btPRO, Brokermint, and AmpStats solutions. With an accomplished leadership team and its talented staff, Inside Real Estate brings the resources, scale, and vision to deliver ongoing innovation and success to their growing customer base. Inside Real Estate is looking for a remote, part-time client care coordinator - we call them Client Concierges! Our Concierge team acts as a liaison between our clients and potential home buyers or sellers. In this role, you’ll contact real estate internet leads on behalf of our clients, real estate professionals, by providing phone & text coverage seven days per week. If you are customer focused and interested in technology and the real estate industry, this is the job for you! You’ll learn what it takes to convert online leads into business opportunities for our clients through "speed to lead" and continued follow up. You’ll enjoy this innovative position if you thrive in a goal-oriented, fast paced environment and enjoy following processes in your work. Current scheduling needs are as follows: <ul><li>4 PM-12 AM EST weekday availability and on 11 - 6 pm on Sundays </li></ul>Responsibilities: <ul><li>Act as the first point of contact for all internet leads through texting and calling according to predefined processes.</li><li>Learn and utilize scripts that help determine key information like the lead’s home buying time frame, desired location, price point, interest in real estate etc.</li><li>Identify and take appropriate action based on if the lead is ready (or not) to speak with our client.</li><li>Utilize our CRM (Customer Relationship Management software) for documenting and logging interactions with potential home buyers/sellers.</li><li>Consistently follow up on all viable leads that are unresponsive, following predefined texting and calling plans.</li><li>Strive to achieve all measured goals which are focused on conversation quality, quantity, and conversion.</li><li>Collaborate with other Concierge team members to achieve overall team goals </li></ul>You'll be a good fit for this role if you have: <ul><li>Exceptional written and verbal communication skills - must be confident on the phone!</li><li>Experience in a customer facing role.</li><li>Experience in a collaborative environment.</li><li>Ability to form client relationships quickly.</li><li>Excellent time management skills and ability to multitask effectively.</li><li>Strong attention to detail and ability to follow processes 100% of the time.</li><li>Experience in a remote, self-directed environment.</li><li>Understanding of, or interest in, the real estate industry is not required but is highly encouraged!</li><li>All backgrounds encouraged to apply! (Sales, Client Management, Hospitality, Marketing, Tech, etc.)</li><li>Fluency in Spanish a plus. </li></ul>Schedule Details: <ul><li>Shifts are generally 4-6 hours at a time</li><li>At least one 4-6 hour weekend shift per week is required</li><li>Must have the capacity to work between 18-25 hours per week with the possibility to flex up or down hours depending on business needs</li><li>Two week schedule is published at least 2 weeks in advance and employees must adhere to the published schedule</li><li>Regular, consistent, and punctual attendance is required </li></ul>Requirements: <ul><li>High school diploma or GED equivalent</li><li>Be at least 18 years of age</li><li>Pass a post offer, pre-employment background check</li><li>Be authorized to work in the US</li><li>Must be able to be stationary while sitting at a computer for long periods of time</li><li>Quiet workspace that is conducive to successfully performing in the role in a remote capacity</li><li>Typing speed of at least 30 WPM with 100% accuracy</li><li>Tech savvy</li><li>Personal computer (with webcam) with Google Chrome browser</li><li>Secure internet connection (minimum of 40 mbps download, 10 mbps upload)</li><li>This is a 100% remote role, but you must live in one of the following states to be considered: AK, AL, AR, GA, IA, ID, IN, KS, KY, LA, MI, MN, MS, MT, NC, NM, NV, OH, PA, SC, TN, TX, UT, WI </li></ul>Preferred Technology Requirements: <ul><li>8 GB of RAM</li><li>Intel i5/AMD Ryzen 5 processor</li><li>Wired internet connection</li><li>Experience with Google tools</li><li>Experience with database management software or systems </li></ul>Application Process: <ul><li>Start by applying today and uploading your resume.</li><li>Remember to answer the application questions as thoroughly as possible.</li><li>Qualified candidates will be invited to complete an online assessment so we can get to know you better. This includes a one-way video interview and should take no more than 10 minutes to complete.</li><li>The final step will be a short phone call with our Recruiting Manager.</li><li>If you're a great fit, we'll make you an offer and have you join our next training opportunity! </li></ul>At Inside Real Estate (IRE), enjoy a small company feel with big company growth, support, and stability. <ul><li>$13/hour; paid weekly</li><li>Work from the comfort of your home</li><li>401(k) plan - eligible to enroll on day one, with employer matching</li><li>Growth opportunities</li><li>Company culture that is guided by our core values that thrives on passion and innovation </li></ul>In addition, at IRE, we focus on driving top results providing: <ul><li>Opportunities to grow within our company;</li><li>Potential to work in a remote setting;</li><li>Exciting/energetic work environment and fun, creative culture.</li><li>IRE Culture Video </li></ul>IRE EEO Statement - We believe that the unique contributions of all Insiders are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...