Patient Information Clerk, AFSCME, Part Time, Second Shift, Weekends

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment.

The Patient Information Clerk is responsible for greeting all visitors, answering questions, issue parking tickets, and providing directions to patients, visitors, physicians, and staff. Responds to all phone inquiries; performs related services and clerical tasks to improve customer service. Responsible for escorting patients to various clinic areas; sort distribute and forward patient mail.

Responsibilities

Greeter:

  • Welcome and greet all visitors entering University Hospital lobby
  • Respond to telephone calls at the lobby desk and assist with requests for information
  • Provide accurate directions, inside and outside the hospital, and offer maps for assistance
  • Welcome compliments and forward to appropriate associate
  • Provide positive customer service skills and assist customers as needed

General Clerical Duties:

  • Maintain various logs for tracking purposes; i.e. vendor visitation, medication pick-up, etc.
  • Sort, forward, code and deliver patient mail and deliveries from florists
  • Call cabs and other transportation agencies as needed
  • Pick-up and distribute census information
  • Accept lost items and notify security when appropriate
  • Other related duties as required or requested

Qualifications

Education: High school diploma or GED.

Experience: 6 months' customer service experience.

Required Skills and Knowledge: Ability to read and write common vocabulary, good communication and people/customer services skills. Also, the ability to stand or sit for extended periods of time

Job Info

  • Job Identification 24298
  • Job Category Customer Service
  • Posting Date 09/09/2026, 04:00 AM
  • Locations 3188 Bellevue Avenue, Cincinnati, OH, 45219, US
  • Employer University of Cincinnati Medical Center, LLC
  • Cost Center UCMC-751802-Patient Relations
  • Remote/Hybrid/Onsite Onsite
  • On Call Required? No
  • Shift Weekends Only
  • Working Hours 16
  • FTE.2
  • RedCap Number 2115
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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