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Program Manager, Vendor Management, Quality Technology Services

September 22, 2026

Description Amazon Robotics (AR) seeks a motivated Program Manager (PM) to join the Quality Technology Services (QTS) organization, focused on vendor and contract management for enterprise technology programs. This role owns the full vendor and contract lifecycle from pre-engagement activities (sourcing, contract structuring, renewal tracking) through active SI delivery management and post-engagement close-out. The PM will manage relationships with system integrators, consulting firms, and technology service providers across QTS's portfolio of ERP, PLM, Supply Chain Planning, Integration, IT and Data programs. This role is responsible for maintaining a consolidated contract portfolio, proactively tracking renewals and expirations, consolidating overlapping agreements, and partnering with Global Corporate Procurement (GCP) and Legal to ensure commercial terms are optimized, compliant, and aligned with Amazon standards. The PM will serve as the connective tissue between QTS program teams, GCP, Legal, Finance, and external vendors. The ideal candidate brings experience managing technology vendor relationships end-to-end not just delivery governance but the upstream commercial work: market assessment, contract consolidation, renewal management, rate card negotiations, and procurement process adherence. They will have strong operational discipline, commercial acumen, and the ability to drive structure into a complex, multi-vendor environment. Key job responsibilities <ul><li> Own the QTS vendor contract portfolio: maintain a consolidated view of all active contracts, terms, renewal dates, spend commitments, and expiration timelines.</li><li> Proactively track contract renewals and trigger re-evaluation or renegotiation workflows well in advance of expiration.</li><li> Identify opportunities to consolidate contracts across vendors and programs to reduce cost, simplify governance, and improve commercial leverage.</li><li> Partner with Global Corporate Procurement (GCP) on sourcing strategy, competitive bids, preferred supplier programs, and rate card negotiations.</li><li> Work with Legal on contract structuring, MSA/SOW reviews, risk terms, IP provisions, data handling clauses, and amendment processing.</li><li> Maintain vendor qualification records and ensure compliance with Amazon procurement policies.</li><li> Maintain a consolidated vendor portfolio view: contracts, timelines, resource allocations, risk registers, and dependency maps across all active engagements.</li><li> Drive continuous improvement in vendor management processes: templates, playbooks, onboarding checklists, renewal trackers, and performance evaluation frameworks.</li><li> Build and maintain dashboards and reporting for vendor spend, contract health, renewal pipeline, and performance metrics.</li><li> Support Finance with accruals, forecasting, and budget planning tied to vendor commitments. </li></ul>A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: <ul><li> Medical, Dental, and Vision Coverage</li><li> Maternity and Parental Leave Options</li><li> Paid Time Off (PTO)</li><li> 401(k) Plan </li></ul>If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Basic Qualifications <ul><li> 3+ years of program or project management experience</li><li> 3+ years of defining and implementing process improvement initiatives using data and metrics experience</li><li> Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL</li><li> Experience using data and metrics to determine and drive improvements</li><li> Experience working cross functionally with tech and non-tech teams </li></ul>Preferred Qualifications <ul><li> 3+ years of driving end to end delivery, and communicating results to senior leadership experience</li><li> 3+ years of driving process improvements experience</li><li> Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</li><li> Experience building processes, project management, and schedules </li></ul>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at MA, N.Reading - 74,200.00 - 129,800.00 USD annually USA, MA, North Reading - 74,200.00 - 129,800.00 USD annually USA, TX, Austin - 74,200.00 - 129,800.00 USD annually USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually Company - Amazon.com Services LLC Job ID: A10554562

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...