Registered Nurse Quality Manager at Liberty Healthcare: 100% Remote (ME)

Title: Registered Nurse Quality Manager

Location: ME - Portland

Job Description:

Experienced nursing leaders are encouraged to consider an anticipated opening and full-time Quality Manager position with Liberty Healthcare.

This is a key leadership role with new statewide initiative to improve the efficiency and effectiveness of a largescale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities.

Program elements will include

  • Partnering with state agency teams
  • Creating an ideal experience for individuals who report complaints and grievances
  • Reviewing, triaging, processing reported incidents on a timely basis
  • Ensuring a high degree of consistency and quality of reviews
  • Data analysis and reporting
  • Providing technical assistance to HCBS providers
  • Preparing for future initiatives

Quality Manager Job Responsibilities

  • Hiring, training and supervising ten remote Quality Reviewers
  • Quality oversight of incident management, grievance review and complaint resolution activities
  • Providing clinical leadership
  • Consulting on complex cases
  • Ensuring contract deliverables are met
  • Data analysis and reporting
  • Supporting the program’s Director with various leadership activities
  • Leading with a focus on the best interests of the people we serve

Schedule

You will work primarily Monday through Friday during daytime hours.

This is a remote position which will primarily allow you to work from your home and occasionally require you to travel throughout Maine.

You can expect

  • $90,000 per year
  • Health, dental, and vision insurance
  • 30 days of paid time off annually for holidays, vacation, sick, and personal leave
  • FSA, 401(k), and other perks

Full details on Liberty's benefits plan available at

Skills & Requirements

Qualifications

You must be licensed professionally in Maine as a Registered Nurse and have at least five years of nursing leadership experience.

You should be well versed in these areas:

  • Critical incident management
  • Quality management
  • Performance improvement
  • Inter-rater reliability
  • Medicaid Home and Community Based Services
  • Person-centered care of older adults and people who are living with disabilities

Although this is a remote position, residency within Maine is required.

About Liberty Healthcare

Liberty is recognized by CMS as a QIO-like entity and Certified by the Joint Commission.

Liberty Healthcare is an equal opportunity employer committed to diversity, equity, and inclusion. Our organization is composed of, and proudly serves, people of diverse backgrounds and abilities.

All qualified applicants shall receive consideration for employment without regard to race, color, creed, sex, national origin, ancestry, age, physical or mental disability, or sexual orientation.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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